Review the Guidelines and provide feedback by way of questions, comments, or suggestions using the comment form found on the 9-1-1 Resource Center webpage and then submit the form via email. All submitted comments will be considered prior to the release of the final guidelines.

The National 9-1-1 Assessment Guidelines will serve as a comprehensive benchmark for statewide 9-1-1 systems to measure their progress as unique and important entities, and will help to facilitate a coordinated effort to advance 9-1-1 across the country. The Guidelines represent high-level functions that should exist within a statewide 9-1-1 system. Assessments will be used to provide recommendations for system enhancement and identify needs for resources to bridge gaps. Any assessment process that is established will be conducted on a voluntary basis.

The Guidelines are the result of a project of The 9-1-1 Resource Center, sponsored by the United States Department of Transportation's National 9-1-1 Program,and were developed by the NAGWG using a consensus-based process. The NAGWG is comprised of 9-1-1 professionals that represent various segments of 9-1-1 from local and state government, national associations, and the industry.

The 9-1-1 Resource Center serves the 9-1-1 community through three key initiatives: an information clearinghouse, a technical and operational assistance center for state and local 9-1-1 authorities, and a national 9-1-1 profile database for compiling information that can be used to measure and report on the progress of 9-1-1. The 911 Resource Center, produced in partnership with 911.gov, is operated by L.R. Kimball, a CDI Company under cooperative agreement DTNH22-08-H-00224 with the National Highway Traffic Safety Administration (NHTSA) and supported by the National Emergency Number Association (NENA).