Policy Routing Rules (PRRs) are a powerful tool that allow 9‑1‑1 authorities to address a wide range of operational situations to ensure 9‑1‑1 calls are delivered to a PSAP that can provide assistance consistent with established mutual aid agreements. The NENA NG9‑1‑1 Policy Routing Rules Operations Guide outlines guidance to enable multi-layered call treatment policies for call diversion within NG9-1-1 using PRRs that will provide more options to a PSAP to divert calls to another destination based upon multiple conditions defined in the PRRs.
You may both download this document for review and submit your comments here. However, if you are a member of the PRR Working Group, then please navigate from the WG’s NENA Workspace homepage to the "Public Review" folder and add comments there.
All comments are due by 11:59PM Eastern on November 15, 2019. You may contact the NENA Committee Resource Manager with any questions or concerns.