9-1-1 Center Consolidation: A Plan for Success

Course syllabus

Course Description

This course is designed to help PSAP managers and 9-1-1 officials understand the often difficult and demanding process of consolidating multiple PSAPs into a single, unified communications center. Written based on the experiences of private sector professionals and 9-1-1 center managers who have overseen consolidation projects, the class emphasizes the steps necessary to overcome the doubt, opposition, and obstacles that are common to most consolidation efforts.

Created for those who are leading or participating in a consolidation project, topics of discussion include the reasons for consolidation, assessing existing conditions, determining a consolidated center’s needs, the goals of consolidation, and project planning. This course is strongly recommended for PSAP managers, public safety agency chiefs and administrators, elected officials, and 9-1-1 board members whose agencies and communities may benefit from successful PSAP consolidation.

Continuing Education Credits

1 point

IAED accepts NENA courses as continuing education. Get details at emergencydispatch.org/certification.

State Certifications:
Contact us for details regarding other certifications.

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Who should attend?


What are they saying?

"The realization that things like this have been done before, no need to reinvent the wheel."
“Very good information to share with my leaderships."
“The experience of the instructor about the topic made the course”
"Being able to hear the instructor’s real life examples, both good & bad."
“very informative."

Your Instructors:

Brian Tegtmeyer

Brian Tegtmeyer, ENP

Brian is the Executive Director at DuPage Public Safety Communications (DU-COMM) and has worked in public safety communications for more than 21 years. In his current position, Brian runs a consolidated 9-1-1 center in the second-largest county in Illinois, serving over 44 police and fire agencies, and more than 800,000 citizens.

Jim Lake

Jim Lake, ENP

Jim is the Director of the Consolidated 9-1-1 Center for Charleston County and has worked in public safety for nearly 40 years. In his current position, Jim heads the 9-1-1 center in the third-largest county in South Carolina, servicing more than 350,000 citizens.

Cost: Member $199 | Non-member $275 | Outright Purchase $4,000

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