Advanced Fire & EMS Dispatch

Course syllabus

Course Description

NENA Advanced Fire/EMS Dispatch is an eight hour, in-person course, designed to improve the skills, knowledge, and abilities of Fire and EMS Dispatchers. In many cases, Fire/EMS Dispatchers are provided little training beyond that required to utilize protocol cards—this creates an environment in which Dispatchers are not able to effectively anticipate operational conditions, use critical decision making skills in regards to these incidents, or provide important and timely information.

This challenge is exacerbated by the fact that serious fire and EMS incidents are rare, especially for Dispatchers and Telecommunicators who operate in a joint-environment. Much of their experience will be law enforcement based—a discipline that, although related to fire/EMS dispatch—is significantly different enough to warrant training and education on the concepts that make it unique.

Through this course, Dispatchers will not only be able to learn vital information about fire and EMS dispatching concepts, they will also learn valuable tools and tricks to make essential decisions more quickly and to improve their awareness and judgment when operating as fire and EMS dispatchers.

Excellence in Dispatch Certificate             

This course is a part of NENA’s Excellence in Dispatch (EID) Certificate.  9-1-1 professionals that complete this and at least two other EID courses within two years.  Click here to learn more.

Continuing Education Credits

1 point  


IAED accepts NENA courses as continuing education. Get details at

State Certifications:
Contact us for details regarding other certifications.

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Who should attend?


What are they saying?

"This was really an excellent course."
"My favorite part was learning about how to improve my agencies knowledge of fire."
"I find this course very informative and full of new knowledge to put through my career."
"First time I have seen a fire dispatching course. It is needed in our field!"
"Interactive and very informative."
"This was really an excellent course."

Your Instructors:

Kristina Denison

Kristina Denison, ENP

Kristina Denison, ENP is the Training Coordinator for South Sound 911 and has worked in 9-1-1, in various capacities, for the last 17 years.

Chris Lienhardt, ENP

Chris Lienhardt, ENP

Chris is the Executive Director of the Regional Emergency Dispatch (R.E.D.) Center in Northbrook, Illinois and has been involved in public safety for 28 years. Formerly a Deputy Fire Chief, Chris has taught, and worked with, generations of public safety officials, and he has brought his passion for teaching with him to NENA.


In Person: Member $199 | Non-member $275 | Outright Purchase $4,000
ILO: Member $139 | Non-member $199 | Outright Purchase $2,800

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