Excellent police dispatchers must continually improve their skills and keep current with evolving trends. This course helps experienced law enforcement dispatchers take their abilities, knowledge, and performance to the next level. Attend to learn about
the dispatcher's role in specific crucial situations such as handling increased radio traffic, ICS events, SWAT/Negotiator calls, civil disturbances, and active assailant events.
Through this course, you not only learn vital information about the evolution of your profession, but also learn to anticipate field unit requests, and prepare to successfully handle large- and small-scale events while maintaining public welfare and field
Excellence in Dispatch Certificate
This course is a part of NENA’s Excellence in Dispatch (EID) Certificate.9-1-1 professionals that complete this and at least two other EID courses within
two years.Click here to learn more.
"The course was fantastic."
"The workshop portion and emphasis on active assailant, was very beneficial.”
"The Next Gen section provided a perspective that I had not thought about”
"Very informative. Excellent content.”
Jennifer is the 9-1-1 Operations Administrator for the Vail Public Safety Communications Center in Vail, Colorado and has worked in public safety dispatch for more than 16 years. Servicing over 50,000 citizens, Jennifer is responsible for
the operations required for all emergent and non‐emergent call handling for twelve police, fire and EMS agencies throughout Eagle County.
Leslie is a Public Safety Dispatch Supervisor for the Chino Police Department in Chino, California and has worked in the public safety field for more than 25 years. A longtime supervisor and instructor, Leslie brings a commitment to teaching
and a belief in the importance of comradery amongst 9-1-1 professionals with her to NENA.
Lisa Fulton (ENP) is the former Manager of the Metropolitan Nashville Department of Emergency Communications (MNDEC) and has worked in emergency communications, broadly speaking, for 25 years. Currently, Lisa manages the development of NENA’s
online content, including the Webinar Wednesday program, and is the instructor for several courses on industry best practices.
In Person: Member $199 | Non-member $275 | Outright Purchase $4,000
ILO: Member $139 | Non-member $199 | Outright Purchase $2,800