Advanced Police Dispatch



Course syllabus

Course Description

Excellent police dispatchers must continually improve their skills and keep current with evolving trends. This course helps experienced law enforcement dispatchers take their abilities, knowledge, and performance to the next level. Attend to learn about the dispatcher's role in specific crucial situations such as handling increased radio traffic, ICS events, SWAT/Negotiator calls, civil disturbances, and active assailant events.

Through this course, you not only learn vital information about the evolution of your profession, but also learn to anticipate field unit requests, and prepare to successfully handle large- and small-scale events while maintaining public welfare and field responder safety.

Excellence in Dispatch Certificate             

This course is a part of NENA’s Excellence in Dispatch (EID) Certificate.  9-1-1 professionals that complete this and at least two other EID courses within two years. Click here to learn more.

Continuing Education Credits

1 point


IAED accepts NENA courses as continuing education. Get details at emergencydispatch.org/certification.

State Certifications: Michigan - NENA 201903C
Contact us for details regarding other certifications.

Interested in Hosting a Course

Who should attend?

Telecommunictors
CTO
Supervisors
Managers/Directors

What are they saying?


"The course was fantastic."
"The workshop portion and emphasis on active assailant, was very beneficial.”
"The Next Gen section provided a perspective that I had not thought about”
"Very informative. Excellent content.”

Your Instructors:

Jennifer Kirkland, ENP

Jennifer Kirkland, ENP

Jennifer is the 9-1-1 Operations Administrator for the Vail Public Safety Communications Center in Vail, Colorado and has worked in public safety dispatch for more than 16 years. Servicing over 50,000 citizens, Jennifer is responsible for the operations required for all emergent and non‐emergent call handling for twelve police, fire and EMS agencies throughout Eagle County.


Leslie Whitham, ENP

Leslie Whitham, ENP

Leslie is a Public Safety Dispatch Supervisor for the Chino Police Department in Chino, California and has worked in the public safety field for more than 25 years. A longtime supervisor and instructor, Leslie brings a commitment to teaching and a belief in the importance of comradery amongst 9-1-1 professionals with her to NENA.


Lisa Fulton, ENP

Lisa Fulton, ENP

Lisa Fulton (ENP) is the former Manager of the Metropolitan Nashville Department of Emergency Communications (MNDEC) and has worked in emergency communications, broadly speaking, for 25 years. Currently, Lisa manages the development of NENA’s online content, including the Webinar Wednesday program, and is the instructor for several courses on industry best practices.

Cost: Member $199 | Non-member $275 | Outright Purchase $4,000




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