Agency Systems Committee

 

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NENA Development Group

 

MASTER GLOSSARY

The Agency Systems Committee develops requirements, recommendations, and standards that ensure highly reliable, mission critical systems for Public Safety agencies and 9 1 1 Authorities at local, regional, and state levels to process emergency calls and provide emergency response. The Agency Systems Committee also develops requirements, recommendations, and standards that ensure interoperability between agency systems, NG Core Services, and responder systems, and to properly monitor and manage the systems and services they are responsible for, including those that may be operated by a vendor on the 9-1-1 Authority’s or agency’s behalf.

Co-Chairs 

Rick Blackwell, ENP
Greenville County SC
864.467.5912
Michael Smith
Equature/DSS Corporation
606.877.2788

 


Working Groups

Rick Blackwell ENP - Co-Chair
Michael Smith - Co-Chair

  

  • MONITORING & MANAGING   
    The working group is tasked with creating a NENA document that addresses specific operational topics and makes general recommendations on operational procedures associated with the transition to monitoring and managing NG9-1-1 software functions and infrastructure. The output is targeted to those personnel who develop and manage PSAP processes and procedures, and to those responsible for ESInet, NG9-1-1 Core Services, and PSAP infrastructure. The effort will identify and describe what needs to be monitored and how that is different than current practices within E9-1-1, including the acquisition and provisioning of the capacity involved. The level of detail will be sufficient to identify areas that should be considered in RFPs and Service Level Agreements. Expertise Needed: Subject Matter Experts that have been involved in monitoring and managing large, complex systems and networks, or that have been involved in writing and negotiating SLAs for them are invited to join the working group in this important effort. Calls are held every Wednesday from 2 PM to 3 PM ET.

Rick Blackwell ENP - Co-Chair
Michael Smith - Co-Chair

Standards & Documents for this Committee

NG9-1-1 PSAP   
The
NG9-1-1 PSAP   
The
NG9-1-1 PSAP   
The jo
Rick Blackwell - Co-Chair NENA
Michael Smith - Co-Chair APCO
Rick Blackwell - Co-Chair NENA
Michael Smith - Co-Chair APCO