Center Training Officer (CTO) Program

Course syllabus

Course Description

In the PSAP, people are your most important resource. The NENA Center Training Officer (CTO) Program provides you with the proper framework to train your new employees, which leads to better performance and higher retention rates.

The course covers proper documentation of performance, evaluation of performance, setting milestones, and developing a plan for trainee success. CTO software with the exclusive NENA Daily Observation Report template is provided by Agency360 Public Safety Software.

This is a 3-day course.

In order to fully participate in daily assignments and activities, all students should bring a laptop with a USB port, Microsoft Office and PDF reader software.

There are no re-certification requirements for this course. 

Link to Agency 360 homepage

Agency360 was founded by a police officer, in 2006 to facilitate consistency in the field training process, build positive relationships between employees and their jobs, and help public safety agencies ensure they’ve got the right people in the right positions. From law enforcement, to EMS, to 9-1-1 dispatch, to private security firms hundreds of agencies with thousands of users are are using Agency360 to streamline on-boarding, improve retention, and increase both the accountability and efficiency of their organization. Get details at Agency 360.

Continuing Education Credits

3 point

IAED accepts NENA courses as continuing education. Get details at

State Certifications:      Michigan - NENA 201610E
Contact us for details regarding other certifications.

Interested in Hosting a Course

Who should attend?


What are they saying?

"The whole class was exceptional. It is much better than the other CTO class I have attended and the overall program is simpler and easier to implement.”
"The availability of resources to be used as samples/starting points for agencies."
"I've been training for almost 10 years and this class will change the way I train."
"New DOR's and how the categories are split into sections make it so simple for both the trainee and CTO"
"This course was amazing and I like the structure of the class."
"The class contained helpful and useful new information. The class was interesting. I would recommend this course.”
"Well organized and informative."
"The materials worked great and everything was easy to understand."
"My favorite part was learning all the ways to properly train a new trainer while keeping the atmosphere and morale up."
"Very detailed and informative."

Your Instructors:

Brian Tegtmeyer

Brian Tegtmeyer, ENP

Brian is the Executive Director at DuPage Public Safety Communications (DU-COMM) and has worked in public safety communications for more than 21 years. In his current position, Brian runs a consolidated 9-1-1 center in the second-largest county in Illinois, serving over 44 police and fire agencies, and more than 800,000 citizens.

Jim Lake

Leslie Whitham, ENP

Leslie is a Public Safety Dispatch Supervisor for the Chino Police Department in Chino, California and has worked in the public safety field for more than 25 years. A longtime supervisor and instructor, Leslie brings a commitment to teaching and a belief in the importance of comradery amongst 9-1-1 professionals with her to NENA.

Ty Wooten

Ty Wooten, ENP

Ty is NENA’s Director of Education and has been working in the public safety arena for nearly 25 years. In working for NENA, Ty oversees the development and delivery of the organization’s educational offerings, which are accessible to more than 15,000 NENA members.

Cost: Member $399 | Non-member $550 | Outright Purchase $10,000

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