NENA’s Center Manager Certification Program (CMCP) is designed to equip recently-hired,
newly-promoted, and aspiring PSAP and 9-1-1 Authority Managers and Supervisors with the
tools needed to manage their agency effectively through a rigorous 40-hour course of lecture
and lab-based education. For more seasoned 9-1-1 professionals, the CMCP may serve to fill in
some of the gaps and strengthen core competencies required in emergency communications
The program serves as an affordable career advancement opportunity to anyone involved in
public safety agency management, and provides education in subject areas that are critically
important to anyone looking to forge a long and successful career path. The CMCP, unlike
many other upper-level emergency communications training programs, utilizes a real-world,
hands-on approach focused on topics encountered daily by managerial and supervisory
With a curriculum built by current and former 9-1-1 center managers with decades of combined
supervisory and training experience, the program will provide you with knowledge and skills that can immediately and drastically improve your on-the-job effectiveness and enhance your
agency’s everyday operations.
This is a 5-day course.
In order to fully participate in daily assignments and activities, all students should bring a laptop with a USB port, Microsoft Office and PDF reader software.
The Center Manager Certification Program is designed for those with an understanding of 9-1-1 and managerial processes, responsibilities, and terminology.
Therefore, participation in this program is open to:
Current or former PSAP or 9-1-1 Authority Directors, Managers, and Supervisors,
Those who have taken at least one of the following NENA courses prior to enrollment:
"All NENA courses I have taken have been very informative and of good quality. I have gained useful knowledge from each class, but this CMCP class was the best so far."
"A lot of useful information to take back to my agency."
"Great info into a logical, easily understandable way."
"The examples and illustrations offered to support the learning objective were plentiful.”
"I was very impressed with the class. I am VERY excited to take back everything I learned."
"Very informative and worth the time and money."
"This was one of the best training courses I have attended!"
Favorite part of the course: "Too many to name. I felt I took a lot from the content and will be busy when I get back to work."
"The variety and thoroughness of the course content was superb."
“It challenged me to face some fears!"
Brian is the Executive Director at DuPage Public Safety Communications (DU-COMM) and has worked in public safety communications for more than 21 years. In his current position, Brian runs a consolidated 9-1-1 center in the second-largest county in Illinois, serving over 44 police and fire agencies, and more than 800,000 citizens.
Jim is the Director of the Consolidated 9-1-1 Center for Charleston County and has worked in public safety for nearly 40 years. In his current position, Jim heads the 9-1-1 center in the third-largest county in South Carolina, servicing more than 350,000 citizens.
Ty is NENA’s Director of Education and has been working in the public safety arena for nearly 25 years. In working for NENA, Ty oversees the development and delivery of the organization’s educational offerings, which are accessible to more than 15,000 NENA members.
Cost: Member $1,000 | Non-member $1,200 | Outright Purchase Available upon request