Change Management in 9-1-1

Course syllabus

Course Description

Do you believe that the only constant is change? That seems to be the way in public safety today. The term “change management” has been popping up almost as frequently as Next Generation over the past few years. Not coincidentally, Next Generation 9-1-1 is has spurred a need for change management.

In an industry where technology is changing rapidly, it is vital that we ensure our staff understands the change that they will inevitably encounter and provide everyone on your team with the tools they need to make the change effective. Although the technology is the first thing everyone is talking about, managing the people through the change is a vital part of any successful implementation. It is not just technology changing or implementing procedures, protocols, to new management processes. This course provides the attendee with basic strategies for dealing with change. The course also provides you with ideas about how to effectively and successfully manage change within in your organization.

Continuing Education Credits

1 point

State Certifications:                Contact us for details regarding other certifications.

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What are they saying?

“Great class - very informative and interactive"
"Very informative. All the material is vital my job."
"High quality class with excellent instruction."

Your Instructor

Christopher Carver

Christopher Carver, ENP

Chris is NENA’s Director of PSAP/9-1-1 Operations and a 23-year veteran of public safety communications and 9-1-1. In working for NENA, Chris is responsible for a myriad of projects, efforts and activities designed to improve and enhance the ability of the 9-1-1 system and PSAPs to handle the more than 240,000,000 calls for service that occur every year.

Ty Wooten

Ty Wooten, ENP

Ty is NENA’s Director of Education and has been working in the public safety arena for nearly 25 years. In working for NENA, Ty oversees the development and delivery of the organization’s educational offerings, which are accessible to more than 15,000 NENA members.


In Person: Member $199 | Non-member $275 | Outright Purchase $4,000
ILO: Member $139 | Non-member $199 | Outright Purchase $2,800

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