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Christopher Carver, ENP

Chris is NENA’s Director of PSAP/9-1-1 Operations and a 23-year veteran of public safety communications and 9-1-1. In working for NENA, Chris is responsible for a myriad of projects, efforts and activities designed to improve and enhance the ability of the 9-1-1 system and PSAPs to handle the more than 240,000,000 calls for service that occur every year.

Chris started his career as a Fire/EMS Dispatcher in Central Ohio. After graduating from the Ohio State University, he moved to New York City to work as a Dispatcher for the FDNY. Over the next 15 years, he rose through the ranks of the Department— serving as the Chief Dispatcher for incidents like Superstorm Sandy and the 2010 Blizzard —before reaching the rank of Director—Dispatch Operations, where he oversaw a staff of 200 and the processing of over 500,000 emergency incidents per year.

Chris serves as the co-chair of the CTIA Location Accuracy PSAP Implementation Group and belongs to numerous public safety associations. He is also an Adjunct-Faculty member at the John Jay College in New York, teaching a course on dispatching methodology. Chris has been published in several publications and has both keynoted and presented at conferences in the United States and abroad.