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Cybersecurity Awareness in the PSAP

Course syllabus

Course Description

PSAPs around the country are facing cyber-threats almost daily. With the move to NG9-1-1, planning for and implementing cybersecurity measures is critical.

In this course, PSAP directors and managers will come to understand what cybersecurity means in the world of 9-1-1; discuss the most severe cyber-risks to public safety; and learn how to develop the policies, procedures, and protocols necessary to prevent and mitigate the damage caused by software viruses and network intrusion attacks.

Continuing Education Credits

1 point

IAED accepts NENA courses as continuing education. Get details at

State Certifications:
Contact us for details regarding other certifications.

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Who should attend?


What are they saying?

"These courses will be very helpful in enhancing my dispatcher skills."
"The material was informative, well presented, timely and practical."
"It was presented well and gave helpful ideas on how to present myself better."
"This was a very helpful class. Great topics covered for self-reflection and thought provoking about how I handle 911 dispatching along with how I am with others."

Your Instructor:

Matt Baarman, ENP

Matt Baarman, ENP

Matthew Baarman, ENP is the Deputy Director of Support Services at DuPage Public Safety Communications (DU-COMM) and has worked with complex software systems for nearly 20 years. In his current role, Matt serves the technical needs of 44 different police and fire agencies and more than 900,000 citizens in Illinois 2nd largest county.


In Person: Member $199 | Non-member $275 | Outright Purchase $4,000
ILO: Member $139 | Non-member $199 | Outright Purchase $2,800

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