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Cybersecurity Awareness in the PSAP

Course syllabus

Course Description

PSAPs around the country are facing cyber-threats almost daily. With the move to NG9-1-1, planning for and implementing cybersecurity measures is critical.

In this course, PSAP directors and managers will come to understand what cybersecurity means in the world of 9-1-1; discuss the most severe cyber-risks to public safety; and learn how to develop the policies, procedures, and protocols necessary to prevent and mitigate the damage caused by software viruses and network intrusion attacks.

Continuing Education Credits

1 point

IAED accepts NENA courses as continuing education. Get details at

State Certifications:
Contact us for details regarding other certifications.

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Who should attend?


What are they saying?

"These courses will be very helpful in enhancing my dispatcher skills."
"The material was informative, well presented, timely and practical."
"It was presented well and gave helpful ideas on how to present myself better."
"This was a very helpful class. Great topics covered for self-reflection and thought provoking about how I handle 911 dispatching along with how I am with others."

Your Instructor:

Michael Ball, ENP

Michael Ball, ENP

Michael is the 9-1-1 Technology Manager for the Charleston County Consolidated 9-1-1 Center in South Carolina and has ten years of experience in installing, maintaining and managing 9-1-1 network systems. Michael has extensive experience in IT, through his work in both the public and private sectors, in the United States as well as abroad.

Cost: Member $199 | Non-member $275 | Outright Purchase $4,000

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