NENA Development Group

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NENA Development Group




The NENA Development Group (NDG) combines the former Technical and Operations Committees into a single Development Group. The NDG was formed in 2011 to identify a more efficient development committee structure and process in recognition of the changes currently underway in the 9-1-1 industry. This new structure will allow for a more organized, responsive approach to developing the standards, information, and requirements documents that are the core of NENA’s mission. The Development Group is governed by the Development Steering Council (DSC).

Standing Development Committees

  • Accessibility
    The Accessibility Committee addresses accessibility issues as well as offers assistance and resources in regards to technical, operational, policy, regulatory, or any other accessibility related issue that needs attention and to provide subject matter experts to participate in any other NENA Committee or working groups as needed. 
  • Agency Systems
    The Agency Systems Committee also develops requirements, recommendations, and standards that ensure interoperability between agency systems, NG Core Services, and responder systems, and to properly monitor and manage the systems and services they are responsible for, including those that may be operated by a vendor on the 9-1-1 Authority’s or agency’s behalf.
  • Data Management
    The Data Management Committee develops standard best practices and procedural guidelines for managing data for core service and related functions. This committee also includes all data management services required to operate, deploy, and maintain an effective 9-1-1 system. Example topics may include: location validation, mapping, routing, ALI, performance monitoring, reporting, interoperability and service level agreements.
  • Data Structures
    The Data Structures Committee maintains interoperable 9-1-1 data formats and is responsible for the formatting, definition and maintenance of NG9-1-1 Functional Element interface specifications. The committee focus is on the structural definition of data – the schema, allowable values, and any related constraints; as well as the interfaces used to convey data between applications and agencies. This committee is also responsible for ensuring NIEM compliant schemas and IEPDs are created and that the appropriate Working Group compares those schemas to the standard which documents the schemas, prior to All Committee Review.
  • 911 Core Services
    This committee will focus on the 9-1-1 system core functions and interfaces necessary to accurately route and deliver 9-1-1 calls (voice, text, images, sensors, and video) and caller location data to the correct PSAP supporting the geographic location of the caller; and the acquisition by the PSAP, or responders, of additional data and information related to a call, a caller, or the incident being reported.
  • System Security & Resiliency
    The System Security & Resiliency Committee is responsible for building on standards developed in other Committees and develop new standards and deployment and operational models that define the security, cybersecurity, reliability and resiliency protocols, methods, and procedures necessary to ensure interoperability within and between 9-1-1 systems and protect the 9-1-1 systems from the point of Originating Service Provider interconnection through the systems to incident processing at the PSAP.
  • PSAP Operations
    The PSAP Operations Committee will focus on 9-1-1 call processing procedures and the associated data distribution and management, and will develop the processes and procedures for coordination of the emergency response between multiple entities, including other PSAPs, with responsibility for some aspect of the response.
  • PSAP Logistics
    The mission of the PSAP Logistics Committee is to focus on the overall management of state, region, and local 9-1-1 operations, generally technically or systems focused on subjects such as Service Provider RFPs and agreements, Cooperative agreements, contingency planning, system quality assurance, system security certificate management, and system integration.
  • Communications
    This Committee’s purpose is to provide resources and share information regarding 9-1-1 education, including public education and PSAP training, in various forms. The principal objective of this committee is to develop consistent materials and messages as an informational resource for the emergency communications community. The PSAP training function of this committee also works closely with other NENA Committees to identify and create training needed; and makes recommendations to the NENA Educational Advisory Board on topics and issues that may benefit from development of a NENA education course. The committee provides resources and expertise for the NENA staff, the Board, and other organizations for certain projects, task forces, etc. involving  9-1-1 related communications, marketing, and training.
  • Development Group Administrative
    This committee will provide recommendations to the DSC focusing on increasing WG efficiency and document development process.


Special Purpose Committee

  • Wellness
    The Wellness Committee is responsible for identifying issues related to health and wellness for 911 professionals.



All NENA Standards & Documents

NENA Development Group Documents

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Organizational, Procedural and Process documents for the NDG. The NENA Development Group (NDG) combines the former Technical and Operations Committees into a single Development Group. The NDG was formed in 2011 to identify a more efficient development committee structure and process in recognition of the changes currently underway in the 9-1-1 industry.
Item Name Posted By Date Posted
NENA-ADM-000 Master Glossary Link Administration 11/13/2018
NENA ADM-001 NDG Org Structure & Op Procedures Link Administration 2/4/2020
NENA-ADM-003 Issue Submission & Charter template Link Administration 11/13/2018
NENA-ADM-009 Committee Leadership Application Link Administration 11/13/2018