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Human Factors

 

Comm Center Staffing Workshop

The hands-on Comm Center Staffing Workshop helps you understand your center’s staffing needs and ensure your center is adequately staffed at all times.

Interpersonal Issues in the 9-1-1 Center

Interpersonal Issues in the 9-1-1 Center focuses on improving your understanding of personality types and communications styles so that you can improve your performance and your center’s work environment.

Overcoming Negativity

Overcoming Negativity provides you with strategies to understand and deal with difficult coworkers, bullies, and other problem employees.

Recruit, Hire, Retain, & Promote for Success

Recruit, Hire, Retain, & Promote for Success gives you a roadmap to writing job descriptions, expanding your candidate pool, making the right hiring decisions, reducing turnover, and developing your highest achievers.