Skillset - What we do (Professional)
Culture - Who we are (Organizational)
Mindset - What we think (Personal)
The 12 Elements of the Make it Safe Initiative
Emergency services call takers and dispatchers (CT&D) are a vital part of the first-responder family. As a first-responder, CT&Ds confront many of the same stressors as those they dispatch. However, call takers
and dispatchers also confront stressors unique to working in dispatch.
Key Words: stress, stress management, support, suicide, risk factors, death, loss, grief, mourning, traumatic, marriage tips, relationships, make it safe
An outline or review, defining Crisis Intervention and Critical Incident Stress Management.
Key Words: Crisis Intervention, Definition, what is crisis intervention, principles of crisis management
Suicide Prevention Tool Kit
Emergency Responder Tool Kit presenting information for identifying possible suicide risk, determining if an individual may be at risk, and intervening to safely help the individual. Applies to potentially suicidal persons
encountered during the line of duty or colleagues.
Key Words: suicide prevention, self-harm, trauma, abuse, suicide plan, warning signs, danger signs, suicide threat, support, mental health, screening, reducing suicide, threatening behavior
Stress Management Services for Emergency Services Professionals
The King County Critical Incident Stress Management (CISM) Program was developed by Public Health, Division of Emergency Medical Services. This document identifies CISM Program philosophy and strategies and discusses concerns
of the CISM movement.
Key Words: CISM, Crisis Management, Stress Management
911 SWIPST: Southern Wisconsin Peer Support SOP
This is an example of SOP for intervention team. Includes background, concept and goals, contacting the team and team notifications process.
Key Words: peer support; support; peer; example; leadership; team
How to gain control of your free time by Laura Vanderkam
This short TedTalk addresses time, priorities, and how to gain control of the activities in your life and build the life you want.
Key Words: time, goals, management, prioritization, meaningful, planning
Desk position and tension often impact us more than we are aware. This document provides five steps to mindful movement and daily care to help decrease tension and stress levels.
Key Words: stress, stress management, tension, yoga, movement
Crisis Resources for Emergency Responders Waukesha
This is a sample resource to help others create a list of contacts that may be needed in a crisis situation or scenario where they may need to engage other resources to help care for those on the team.
Key Words: Example resource, list, contacts, emergency contacts, sample
Anger at Work
While anger is a normal human emotion it must be properly managed and expressed in the workplace.
Key Words: anger, work, emotions at work, managing emotion, expressing emotion
911 SWIPST: Southern Wisconsin Peer Support Team
This is an example for others setting up or looking for a resource to help model an intervention team.
Key Words: intervention, programs, peer support, example
Engaging with Employee Assistance Programs: Sample Contract
This document provides a sample contract for engaging with employee assistance programs.
Key Words: example, sample, EAP, employee assistance program, contract, language
The 9-1-1 Leaders’ Post Tragedy Care Checklist
This Leader’s Care Checklist is written directly to you or your designee who will oversee providing staff support when High Impact Events (HIE) happen in your agency.
Key Words: Impact, Post, Director, Leader, Guide, Guidance, Checklist, Aftermath