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John Ferraro, ENP

John is the Executive Director of Northwest Central Dispatch System (NWCDS) in Arlington Heights, Illinois and has been an active member of the public safety community for the last 25 years. In his current position, John oversees a 9-1-1 PSAP that handles police, fire, and EMS dispatch for 11 suburban communities of Chicago and services about 500,000 citizens.

After serving in the United States Coast Guard, John started his career as a Telecommunicator at NWCDS. He then quickly moved into an Operations Manager position, where he supervised all shift activity, including scheduling and personnel evaluations as well as employee recruitment and training. From there, John took a position at DuPage Public Safety Communications as the consolidated PSAP’s Deputy Director, managing six Operations Managers, six Operators-in-Charge, one Training Manager and a full-time staff of 68 Telecommunicators. Before becoming NWCDS’ Executive Director, John also served in the same role at the West Suburban Consolidated Dispatch Center for two years.

John proudly sits on both NENA’s Education Advisory Board and other NENA Standards Committees. He is also an Adjunct-Faculty member at the William Rainey Harper College, teaching telecommunicator courses, and serves as a certified Emergency Medical Dispatch Quality Assurance Instructor for the International Academy of Emergency Dispatch. Since 2005, John has regularly presented at both state and national 9-1-1 conferences.