Join NENA's Social Media Emergency Requests WG

By becoming part of the solution, you will have the opportunity to not only help to shape our new direction and speed up this process, but will be on the ground floor of these changes, and among the first to learn of our new direction.This information will help you and your agency or company plan for the future, and be better prepared to serve your customers.

NENA looks forward to you joining this effort so we can move forward together.

 

 

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The Social Media Emergency Requests for Service WG will focus on developing a standard to provide guidance to PSAPs on handling emergency requests from citizens who utilize the medium for requesting emergency assistance. Recent real-world events reveal that when traditional communications become available due to disaster events, that the public will attempt to reach emergency services on any available communications platform. PSAPs need to be prepared to handle these requests under any circumstance that they are received. Use cases will be standardized to reflect best practice ‘call processing’ standards to ensure that they are handled consistently by all PSAPs. The new standard will also provide guidance on how PSAPs can work with social media providers to help respond to emergency requests. SMEs with knowledge of PSAP operations, call handling procedures, use of social media for public agencies, or knowledge of social media technology and their procedures when working with public safety entities are encouraged to sign up for this WG. Meetings will be held via conference call on a bi-weekly basis on a day/time determined by consensus of the WG.
5.1 Working Group Participation Expectations
It is the responsibility of the WG Chair to ensure all prospective WG Members are advised of the expectations for membership. WG members are expected to attend meetings/calls on a regular basis. Those who miss three (3) consecutive meetings without notifying the Working Group Chair(s) may be dropped from the roster and minutes distribution and forfeit their voting right in that Working Group. All committee, subcommittee, and working group members are required to participate in all polls to indicate their agreement or disagreement with the resolution of an Issue, except when there is more than one representative from an entity on a given committee, subcommittee or working group. In such cases, voting is limited to one vote per Participating Entity on any given subject. Members who do not fully participate and fulfill their membership responsibilities may be dropped from all distribution lists. Members who do not actively contribute and participate may be dropped at the DSC/Development Committee Chairs’ discretion.


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