Liability Issues in the 9-1-1 Center

Course syllabus

Course Description

9-1-1 center personnel face exposure to legal liability both inside and outside the workplace. While some of this is unavoidable due to the nature of the job, training and illustration of potential pitfalls can serve to minimize potential risk. Drawn from real-world experiences, this course provides practical suggestions on limiting PSAP personnel and 9-1-1 center liability. Attendees will hear about the concepts underlying legal terms like "liability,” "damages,” and "immunity.”

Lessons learned from court cases will be used to provide examples of procedural violations that formed the basis of lawsuits against PSAPs. Finally, the concept of privacy in the dispatch center will be evaluated from a constitutional perspective and in light of the many rules governing the confidentiality of medical information.

Continuing Education Credits

1 point

IAED accepts NENA courses as continuing education. Get details at

State Certifications:      Michigan - NENA 201610B (Module II (c) Endorsement)
Contact us for details regarding other certifications.

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Who should attend?


What are they saying?

"The interaction between the students and the instructor. Open discussions."
"Very informative and most dispatch centric training I have been to yet."
“the material was very relevant to what dispatchers go through in this time period”
"I think it was a very good course and very helpful information."
"The entire course was good."
"This was one of the more interesting training courses I have taken."
"Very informative and useful information."
Favorite part: "The videos and discussion."
Favorite part: "All of the audio/video examples to really follow up on the information in real-world settings."
Favorite part: "Real life examples.”

Your Instructor:

John Kelly, ENP

John is a shareholder in the law firm of Ottosen Britz Kelly Cooper Gilbert & Dinolfo, Ltd. and has been practicing personnel law for 35 years. John’s practice focuses on employment and labor issues, and he currently serves NENA, both as General Counsel for the Association and as an attorney for its Illinois Chapter.


In Person: Member $199 | Non-member $275 | Outright Purchase $4,000
ILO: Member $139 | Non-member $199 | Outright Purchase $2,800

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