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Lisa Fulton, ENP

Lisa Fulton (ENP) is the former Manager of the Metropolitan Nashville Department of Emergency Communications (MNDEC) and has worked in emergency communications, broadly speaking, for 25 years. Currently, Lisa manages the development of NENA’s online content, including the Webinar Wednesday program, and is the instructor for several courses on industry best practices.

Lisa started her public safety career as a Telecommunicator, where she answered/dispatched emergency and non-emergency calls for police, fire and EMS as well as provided training for newly-hired Telecommunicators. Her success in educating earned her the promotion of Manager of MNDEC’s Training and Human Resources, where she became in charge of hiring, training and personnel management for more than 190 positions. She eventually rose to the level of Manager of Quality Assurance and Accreditation at MNDEC. In this position, she was responsible for EMD & EFD Protocol compliance as well as CALEA & IAED accreditation compliance and assessments.

Lisa sits on the NENA Education Advisory Board and serves as a TERT State Coordinator for Tennessee. She has also presented at various state and national conferences, dating back to 2008. Lisa has graduated NENA’s Center Manager Certification Program, and she holds a number of additional public safety certifications.