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Louisa Lake, ENP

Louisa Lake, ENP is a Public Safety Consultant for Mission Critical Partners, LLC (MCP) and has worked in public safety communications for 30 years. For the last seven years, Louisa has coordinated Mission Critical Partners, LLC’s (MCP) ENP Study Group, a program that has helped over 700 Emergency Communications Specialists prepare for NENA’s ENP certification.

Louisa is currently a Public Safety Consultant, after starting her career in public safety communications with the City of Greensboro, SC. Louisa spent approximately 18 years with the City, during which time the City and Guilford County consolidated PSAPs. In her current role at MCP, Louisa has conducted numerous PSAP staffing studies and operational assessments in alignment with national standards and best practices.

Louisa is a certified Emergency Number Professional and maintains additional certifications from the International Academies of Emergency Dispatch for EMD, EFD, and EPD. Louisa was awarded the North Carolina NENA President’s Award in 2017 for her work with the ENP Study Group program.