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Michelle Kerr

Michelle Kerr

Michelle Kerr is the former 9-1-1 Deputy Director for the Erie County Central Police Services in New York and a 38-year veteran of public safety communications. At present, she is a Master Trainer for Niagara University where she presents disability awareness training to 9-1-1 telecommunicators.

Michelle began working at the Erie County Central Police Services in 1977 as a Police Complaint Writer. In this role, she would receive incoming telephone calls regarding emergency/non-emergency police and fire service and determine the response priorities for each situation. Her work quickly elevated her to a senior position where she managed, supervised and scheduled 12 Police Complaint Writers. After 30 years of overseeing this staff, she moved into the role of Deputy Director Law Enforcement Communication. Soon, Michelle was managing the daily 9-1-1 operations of the Erie County Central Police Services Public Safety Answering Point and overseeing nearly 60 employees who worked as 9-1-1 call takers, dispatchers and supervisors.

Michelle is a proud member of NENA and various other public safety associations, including the Association of Public Safety Communications Officials and the New York State 911 Coordinators Association. She also holds certificates from organizations such as the American Heart Association and the National Emergency Management Institute. Michelle is currently serving her fourth term as the President of the Elma Community Emergency Response Team, Inc.