Multi-Day Programs
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Center Manager Certification Program (5-day Course)

NENA’s Center Manager Certification Program (CMCP) equips you with the tools you need to effectively manage your agency. This rigorous forty-hour course of instruction and interactives strengthens core competencies required for PSAP management and helps you build the knowledge, connections, and community essential to lasting success. With a focus on topics you encounter every day– like organizational culture, legal issues, staffing, training, procurement, project management, budgeting, documentation, discipline, business writing, and much more–the CMCP provides you with knowledge and skills that drastically improve your on-the-job effectiveness and immediately enhance your agency’s operations.

9-1-1 Center Supervisor Program (3-day Course)

This course gives you the skills you need to succeed as a supervisor. Using a combination of lecture and practical exercises, you learn the supervisor’s role in HR, tools to get organized, how to effectively make the transition from linelevel to supervisor, how to build and lead a team, supervisor-specific communications, conflict resolution, performance evaluations, stress management techniques, and much more.

Center Training Officer Program (3-day Course)

The NENA Center Training Officer (CTO) Program provides you with the proper framework to train your new employees, which leads to better performance and higher retention rates. The course covers proper evaluation and documentation of performance, setting milestones, and developing a plan for trainee success. CTO software with the exclusive NENA Daily Observation Report template provided by Agency360 Public Safety Software.