Development Group - All Committees List

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NENA Development Group



Listed below are the Committees and their Working Groups within the NENA Development Group. The Committees menu link in the main menu bar above will expand to show the home page for each Committee which includes this information and the Standards and Other Documents developed by or the responsibility of that Committee.


Accessibility Committee

The Accessibility Committee addresses accessibility issues as well as offers assistance and resources in regards to technical, operational, policy, regulatory, or any other accessibility related issue that needs attention and to provide subject matter experts to participate in any other NENA Committee or working groups as needed.

The Accessibility Committee provides technical assistance and resources on operational, policy, regulatory and procedures to various committees and working groups to ensure that agency systems and programs are accessible and usable by people with disabilities. Also, the Accessibility Committee provides assistance in the development of document as well as deliverance of material for the purpose of protecting the lives and property of people with disabilities.

The Accessibility Committee meets once a month to review the updated information, projects, and NENA activities. These projects may include, but are not limited to, the following:

§  Emergency Notification for Persons with Disabilities

§  Managers Guide to the ADA Title II: Direct Access

§  Communications Modalities


Richard Ray

City of Los Angeles

Department on Disability
Phone: 213.202.2753
TTY: 213.202.3470
Direct Voice/Videophone: (213) 905-5100

Donna Platt
North Carolina Division of Services

for the Deaf and Hard of Hearing
Direct Voice/Videophone: 919.578.1262


Agency Systems Committee

The Agency Systems Committee is responsible for developing recommendations, requirements, and standards necessary to insure the reliable interoperability of all systems that public safety agencies use to handle emergency calls and associated data.

In E9-1-1, those systems include Customer Premises Equipment (CPE) and interfaces to legacy supporting networks.

In NG9-1-1, those systems include the agency-managed functional elements that support the public safety agents who answer and process emergency calls and data through the end of an emergency incident. The Committee may also develop documentation regarding the technical and operational features of some selected systems.


Rick Blackwell,ENP
Greenville County SC

Michael Smith
DSS Corporation


Working Groups

  • NG9-1-1 PSAP Working Group 
  • Agency Systems Document Review
  • NG9-1-1 Call Processing Metrics


Data Management Committee

The Data Management Committee develops standard best practices and procedural guidelines for managing data for core service and related functions. This committee also includes all data management services required to operate, deploy, and maintain an effective 9-1-1 system. Example topics may include: location validation, mapping, routing, ALI, performance monitoring, reporting, interoperability and service level agreements.

This Committee is focused on management and administrative oriented subject matter, and also addresses service contracts (e.g., SLA’s, etc.) that may be technically or operationally focused.


Shelly Guenther, ENP


Rachel Bello
Wake County NC


Working Groups

  • Provisioning and Maintenance of GIS data to ECR/LVF 
  • GIS Data Stewardship
  • Location Validation Consistency



Data Structures Committee

The Data Structures Committee maintains legacy 9-1-1 data formats (such as ALI/MSAG) and is responsible for the definition and maintenance of NG9-1-1 Functional Element interface specifications. As NG9-1-1 FE interfaces leverage existing open standards where possible, and NENA-defined standards are developed to be open, the Data Structures Committee is tasked with monitoring and providing input into standards developed by other organizations, in addition to standards developed within NENA. Due to the complexity and breadth of the topics involved, document development is normally achieved by organizing a working group and gathering input from NENA members with specific technical and/or operational expertise.


Brooks Shannon

Geo-Comm, Inc.


John Beasley
Ark-Tex Council of Governments



Working Groups

  • XML Schema:
  • GIS Data Model for NG9-1-1
  • NG9-1-1 Additional Data:
  • Class of Service




Interconnection & Security Committee

This committee is focused on the technical development, maintenance and evolution of NG9-1-1 systems architecture, both for real-time interfaces within the ESInet as well as those external interfaces into the system. These would include aspects such as system management, architecture and interfaces definitions. The committee also oversees the technical integration and operational impacts of existing and newly formed security (encryption, authentication etc.) technologies on the overall ‘system’.


Nate Wilcox

Steve O'Conor, ENP



  • NG9-1-1 Architecture Evolution- Chair, Terry Reese; Vice-Chair, TBD
    The mission of the NG9-1-1 Evolution Sub defines issues that involve the ESInet architecture, as well as the i3 functional elements that ride on it and their associated interfaces. It is also expected to handle both the evolution of the i3 ESInet and interconnection with evolving originating and PSAP networks.


·         Working Groups

·         i3 Architecture

·         Non-Mobile Wireless & Broadband Connectivity for 9-1-1

·         Emergency Services IP Network Design

·         Conveyance of Emergency Incident Data Document (EIDD)

·         Emerging Topics -Chair, Paul McLaren; Vice-Chair, Randall Gellens
The Emerging Topics Sub-Committee is responsible for developing standards, requirements documents or information documents for all issues related to future products and services that may affect 9-1-1. The committee’s goal is to monitor industry, science, and technology activities for any such items with implication for 9-1-1, research possible impact and draft appropriate documents that can be forwarded to other NENA Committee's or regulatory and industry standard organizations in order to ensure all devices may access 9-1-1 anytime and anywhere. The Sub-Committee pools the respective knowledge of its members to understand new technology implications, bring appropriate technologies to the attention of the 9-1-1 community and describe the impact on emergency call services.

·         Security Topics - Chair, Brian Knueppel; Vice-Chair, TBD
All security related to i3 / NG9-1-1


NG9-1-1 Transition Planning Committee

The primary objective of the NGTPC is to identify technical and operational gaps in the transition to NG9-1-1 and make recommendations on how to mitigate those gaps These recommendations are targeted at Public Safety Authorities and other stakeholders to assist them in moving from each 9-1-1 system and service environment starting point to NG9-1-1. These recommendations include the related development actions needed to enable transition to a fully capable NG9-1-1 service.

NG9-1-1 is defined as the next evolutionary step in the development of the 9-1-1 emergency communications system known as E9-1-1 that has been in place since the 1970s. NG9-1-1 is a system comprised of managed IP-based networks and elements that augment present-day E9-1-1 features and functions and add new capabilities. NG9-1-1 will eventually replace the present E9-1-1 system. NG9-1-1 is designed to provide access to emergency services from all sources, and to provide multimedia data capabilities for PSAPs and other emergency service organizations. There will be a multi-year transition to NG9-1-1. Work has already begun in some regions that are putting in place IP infrastructures. In order to begin transition planning the NGTPC has published the first version of a Transition Plan. The Transition Plan includes the beginning points (i.e. the legacy environment) and the ending points (i.e. the NG9-11 environment and recommendations for transition to NG9-1-1.


Bob Sherry, ENP
West Safety Services


Jim Goerke
Texas 9-1-1 Alliance




Working Groups

·        Monitoring & Managing NG9-1-1


PSAP Operations Committee

The mission of the PSAP Operations Committee of the National Emergency Number Association (NENA) is to provide operational guidance and support in various forms to the nation’s public safety answering points, emergency response centers, and aligned organizations (i.e., emergency management/emergency response).

The principal objective of the PSAP Operations Committee is to provide guidance to public safety/emergency response organizations on operations issues, such as Human Resources, Standard Operating Procedures, Accessibility, Contingency Planning, Public Education, PSAP Operations & Next Generation Integration and Next Generation Transition Planning.

In support of this mission, the Contingency Planning Committee:

  • Develops documents to assist PSAPs to mitigate, prepare, plan and react to critical incidents which may adversely impact critical operations.
  • Reviews documents from other committees to assure that contingency planning is incorporated into all relevant NENA documents.
  • Represents NENA on other committees to provide a voice for contingency planning.




April Heinze, ENP
INdigital Telecom

Wendi Lively, ENP
Spartanburg County, SC
864.596.2050 x107


  • Management of Emergency Incident Data Document (EIDD)
  • Call Blocking
  • PSAP Daily Operations



·         Contingency Planning - Chair, Karen Allen

·         Standard Operating Procedures - Co-Chairs, Lisa Dodson, ENP and Diana Stiles

·         Working Groups

·         Task Overload

·         Request for Proposal Recommendations & Considerations

·         Railroad & PSAP Interaction

·         Protocol for Handling Calls Regarding Human Trafficking

·         9-1-1 Call Processing


Public Education and PSAP Training Committee

The Public Education and PSAP Training Committee provides resources and information regarding 9-1-1 public education & PSAP training in various forms to the NENA membership.The Public Education & PSAP Training Committee recognizes that budget, resources, geography, population and structure of agencies vary, making it impossible to create a public education program that will work for each agency represented in the NENA membership. Therefore, the principal objective of the Public Education & PSAP Training Committee is to act as a programs and information clearinghouse of public education programs, campaigns, presentations and materials that have been implemented successfully throughout the emergency communications community.


Sonya Clauson, ENP
Greater Harris County 9-1-1

Sandy Beitel
Ogle County, IL

Working Groups

  • NG9-1-1 Education & Training
  • 9-1-1 Professional Education