Development Group - All Committees List

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NENA Development Group



Listed below are the Committees and their Working Groups within the NENA Development Group. The Committees menu link in the main menu bar above will expand to show the home page for each Committee which includes this information and the Standards and Other Documents developed by or the responsibility of that Committee.

 Wellness Committee

NENA has established a Wellness Committee responsible for identifying issues related to health and wellness for 911 professionals. The Committee is tasked with not only identifying the issues but improving current standards as well as creating new standards, best practices and informational documents related to the identified issues. The focus of the Committee is to provide resources to 9-1-1 industry professionals that will promote and aid in the improvement of the physical and mental well-being of 9-1-1 professionals in both the public and private sectors to include 911 support personnel.

Through working groups established from this Committee, existing NENA standards relating to this topic will be reviewed for updates and new standards may be developed . The Committee will also review materials submitted to the NENA Wellness Portal to validate evidence-based documents and data and insure it is relative to the needs of public-safety wellness within a pre-defined process to be determined.


Laurie Anderson
 Charlotte County FL

Chris Fischer
 Chris Fischer Consulting


Working Groups

  • Peer Support


Accessibility Committee

The Accessibility Committee addresses accessibility issues as well as offers assistance and resources in regards to technical, operational, policy, regulatory, or any other accessibility related issue that needs attention and to provide subject matter experts to participate in any other NENA Committee or working groups as needed.

The Accessibility Committee provides technical assistance and resources on operational, policy, regulatory and procedures to various committees and working groups to ensure that agency systems and programs are accessible and usable by people with disabilities. Also, the Accessibility Committee provides assistance in the development of document as well as deliverance of material for the purpose of protecting the lives and property of people with disabilities.

Working Groups

  • Emergency Notification for Persons with Disabilities
  • Communications Modalities


Richard Ray
City of Los Angeles Department on Disability
Phone: 213.202.2753
TTY:     213.202.3470
Direct Voice/Videophone: 213.785.2934

Donna Platt
North Carolina Division of Services
for the Deaf and Hard of Hearing|
Direct Voice/Videophone: 919.578.1262


 Agency Systems Committee

The Agency Systems Committee develops requirements, recommendations, and standards that ensure highly reliable, mission critical systems for Public Safety agencies and 9 1 1 Authorities at local, regional, and state levels to process emergency calls and provide emergency response. The Agency Systems Committee also develops requirements, recommendations, and standards that ensure interoperability between agency systems, NG Core Services, and responder systems, and to properly monitor and manage the systems and services they are responsible for, including those that may be operated by a vendor on the 9-1-1 Authority’s or agency’s behalf.


Rick Blackwell,ENP
Greenville County SC

Michael Smith
Equature/DSS Corporation

 Working Groups

  • NG9-1-1 PSAP Systems
  • Monitoring & Managing NG9-1-1

 Data Management Committee

The Data Management Committee develops standard best practices and procedural guidelines for creating, and managing data for core services and related functions in conformance with the data requirements established by Data Structures or any other NDG Committee. This committee also includes all data management services required to operate, deploy, and maintain an effective 9-1-1 system. Example topics may include: location validation, mapping, routing, ALI, data service provider performance monitoring, data error and error correction reporting, data interoperability and data maintenance service level agreements.


Shelly Guenther ENP

John Beasley

 Working Groups

  • GIS Data Stewardship
  • Policy Routing Rules

 Data Structures Committee

The Data Structures Committee maintains interoperable 9-1-1 data formats and is responsible for the formatting, definition and maintenance of NG9-1-1 Functional Element interface specifications. As NG9-1-1 FE interfaces leverage existing open standards where possible, and NENA-defined standards are developed to be open, the Data Structures Committee is tasked with monitoring and providing input into standards developed by other organizations, in addition to standards developed within NENA to ensure data interoperability between systems. The committee focus is on the structural definition of data – the schema, allowable values, and any related constraints; as well as the interfaces used to convey data between applications and agencies. This committee is also responsible for ensuring NIEM compliant schemas and IEPDs are created and that the appropriate Working Group compares those schemas to the standard which documents the schemas, prior to All Committee Review.


Brooks Shannon

Jason Horning ENP
North Dakota Association of Counties

 Working Groups

  • Schema Development
  • NG Data Flow
  • Civic Location Data Exchange Format (CLDXF) v2
  • GIS Stewardship for NG9-1-1 - Emergency Service Boundaries
  • GIS Stewardship for NG9-1-1 - Road Centerlines



911 Core Services Committee

This committee will focus on the 9-1-1 system core functions and interfaces necessary to accurately route and deliver 9-1-1 calls (voice, text, images, sensors, and video) and caller location data to the correct PSAP supporting the geographic location of the caller; and the acquisition by the PSAP, or responders, of additional data and information related to a call, a caller, or the incident being reported. This committee will identify and define the IP protocols and interfaces necessary to support interoperability between 9-1-1 systems and to support the communications methods and devices currently in common use by the general public that could reasonably be expected to support an emergency request for assistance.


Terry Reese
Ericsson, Inc. 

Steve O'Conor, ENP
Next Generation 9-1-1 Consulting Services, LLC.

Working Groups

  • i3 Architecture
  • EIDD Conveyance Joint NENA/APCO 

Systems Security & Resiliency Committee

This System Security & Resiliency Committee is responsible for establishing Working Groups that build on standards developed in other Committees and develop new standards and deployment and operational models that:

  • define the security, cybersecurity, reliability and resiliency protocols, methods, and procedures necessary to ensure interoperability within and between 9-1-1 systems and protect the 9-1-1 systems from the point of Originating Service Provider interconnection through the systems to incident processing at the PSAP.
  • define the basic ESInet design and deployment options, identify and incorporate optional enhancements, and manage the evolution of the ESInet design as Internet Protocol evolves and new capabilities are identified.
  • identify best practices for ESInet and core system monitoring, including security, to support 99.999% reliability at the individual PSAP level.
  • address new types of calls for assistance entering 9-1-1 systems and the delivery of those calls through the system to the First Responders.


Ray Paddock

Dan Mongrain 
Motorola Solutions Inc.

Working Groups

  • Internet of Things (IOT) / External Applications (Apps)
  •  Delivery of Next Generation Services via the Cloud
  • Security for NG9-1-1 (NG-SEC)
  • Telecommunication Denial of Service (TDoS)

PSAP Operations Committee

The PSAP Operations Committee will focus on 9-1-1 call processing procedures and the associated data distribution and management, and will develop the processes and procedures:

  • for coordination of the emergency response between multiple entities, including other PSAPs, with responsibility for some aspect of the response.
  • necessary to identify and report system failures and data accuracy errors, so correction can be accomplished within established timelines under the system service level agreements (SLA).
  • for personnel scheduling.
  • for Telecommunicator job task analysis.


Rachel Bello
Wake County NC

Pete Eggimann, ENP
Metropolitan Emergency Services Board MN

Working Groups

  • PSAP Daily Personnel Operations
  • DOD/USCG/PIPELINE Notifications
  • Changing Role of the Telecommunicator in the NG9-1-1 Environment

PSAP Logistics Committee

The mission of the PSAP Logistics Committee is to focus on the overall management of state, region, and local 9-1-1  operations, generally technically or systems focused on subjects such as:

  • Service Provider RFPs and agreements
  • Cooperative agreements
  • Error resolution process in conjunction with data management
  • System performance requirements
  • Contingency planning
  • System quality assurance
  • System security certificate management (agency adherence to system security requirements)
  • System integration


Lisa Dodson ENP
Motorola Solutions

Amy McDowell, ENP
Greenville County SC

Working Groups

  • NG9-1-1 Data Flow
  • Management of Emergency Incident Data Documents (EIDD)
  • NG9-1-1 Impacts on the PSAP
  • Request for Proposal (RFP) Recommendations and Considerations
  • PSAP Guidelines for RTT Readiness

Communications Committee

This Committee’s purpose is to provide resources and share information regarding 9-1-1 education, including public education and PSAP training, in various forms. The principal objective of this committee is to develop consistent materials and messages as an informational resource for the emergency communications community. The PSAP training function of this committee also works closely with other NENA Committees to identify and create training needed; and makes recommendations to the NENA Educational Advisory Board on topics and issues that may benefit from development of a NENA education course. The committee provides resources and expertise for the NENA staff, the Board, and other organizations for certain projects, task forces, etc. involving 9-1-1 related communications, marketing, and training.


Sonya Clauson, ENP
Greater Harris County 9-1-1

Sandy Beitel
Ogle County, IL

Working Groups

  • NG9-1-1 Education & Training
  • 9-1-1 Professional Education

Development Group Administration Committee

This committee will provide recommendations to the DSC focusing on increasing WG efficiency and document development process..


Mike Vislocky
Network Orange

Cheryl Benjamin
Cheryl A. Benjamin Consulting, LLC

Working Groups

  • Document Management
  • References