NENA 2018 Breakouts
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With more than ninety hours of breakouts led by respected national leaders in the public safety, technology, and policy arenas, each session delivers critical education on the issues affecting you on a daily basis, as well as the tools for career advancement. Full descriptions coming soon!

Monday, June 18

2:30PM - 3:30PM

  • Beyond Basic Spreadsheets: Leveraging Robust Crime Analytic Software
  • Effective Response to Individuals With Disabilities
  • Eye on the Crime: How Video Is Changing Emergency Services
  • Text-From-9-1-1: Saving Lives & Streamlining Operations
  • Preparedness Is the Best Response: Hurricane Season 2017
  • The "I's" of Leadership
  • Leading Change From the Console
  • We're All Different but the Same: NG9-1-1 Early Adopters
  • NG9-1-1 Data Flow to PSAPs
  • The Power of NG9-1-1 Differentiators: Geospatial Routing
  • TERT: Beyond Deployable?
  • Keys to Effective Vendor Management 

3:45PM - 4:45PM

  • Data Driven: Nationally Uniform Data for Optimal 9-1-1 Systems
  • Shots Fired, Shots Fired
  • i3 Architecture: European Standardization & Initiatives
  • Enabling Non-Traditional Devices to "Call" 9-1-1
  • Real-Time Text: Coming Soon to 9-1-1
  • Generations in the Workplace: How We Can All Work Together
  • Culture Mentorship & Creating the Best Place to Work
  • The NG9-1-1 Interstate Playbook Updates: New Challenges
  • Actionable Insight: Data, Visualization, & Reporting Solutions
  • What? You Can Route on Wireless Call Location?
  • Active Assailants: Shortening Response to Improve Outcomes
  • Successful RFP Strategies in an NG9-1-1 World 

5:00PM - 6:00PM

  • Performance Management in Today's PSAP Environment
  • A New Approach to CTO
  • Handset-Derived 9-1-1 Location: A Global Solution?
  • FirstNet & NG9-1-1: The Future Is Now
  • Trial by Fire: The Role of an Incident Dispatcher
  • Emotional Intelligence in the 9-1-1 Center
  • Recruiting Fantastic Performers
  • NG9-1-1 Pathway to Progress: Pennsylvania
  • Communication: The Key to a Successful NG9-1-1 Transition
  • NG9-1-1 Platform Testing: Why Cutover Is Just the Beginning
  • Don't Plan for Today, Plan for Tomorrow
  • Negotiation: The Art of Getting What You Want 

Tuesday, June 19

1:30PM - 2:30PM

  • Are We There Yet: What's Next for the Telecommunicator
  • Using Crowd-Sourced Traffic Data in the PSAP
  • Creating Your Team for 9-1-1 Success
  • Keeping Your Center Out of the Headlines: Liability Issues in the PSAP
  • Real-World Examples From NG9-1-1 PSAPs
  • Why Do I Have to Do This? Basics for 9-1-1 System Success 

4:00PM - 5:00PM

  • PTSD for the Telecommunicator
  • Drones for Public Safety
  • Best Practices for QA Implementation
  • Cybersecurity Monitoring for the 9-1-1 Community: How & Why
  • The Four Key Pillars of NG9-1-1 Success
  • Management Techniques for Vendor Selection 

Wednesday, June 20

8:45AM - 9:45AM

  • NG9-1-1 Planning at the National Level
  • Cybersecurity Basics for Everyone
  • Jumping NG9-1-1 Regulatory Hurdles: A How-To Guide
  • GIS Basics For Everyone
  • Next-Gen Training: A Fresh Approach to Meeting a Critical Need
  • Details Matter: The Importance of After-Action Reports
  • 9-1-1: Your Calling, Your Career!
  • Navigating Consolidation: Lessons Learned
  • Social Media & the PSAP: Strategies for Success
  • Collaborative Models for 9-1-1 & Crisis Center Partnerships
  • The Power of Resilience: Three Keys to Beating Burnout
  • Text-to-9-1-1: An Essential PSAP Tool

10:00AM - 11:00AM

  • The Path to NG9-1-1: Thinking Outside the Box
  • Cybersecurity for E9-1-1 & NG9-1-1: Vulnerabilities & Improvements
  • FCC Update
  • The NENA NG9-1-1 GIS Data Model: A Primer
  • The Future of Telecommunicator Minimum Training Guidelines
  • Ten Time-Saving Practices for PSAP Managers
  • Growing Up in 9-1-1: Parenting Advice from a Fourteen-Year-Old
  • Measure Twice, Cut Once: Building a Better PSAP
  • Educating Your Community About Text-to-9-1-1
  • NG9-1-1 Status Update
  • The Importance of Sleep
  • Can You Find Me Now? A Text-to-9-1-1 Location Discussion 

11:15AM - 12:15PM

  • Understanding Key Components & Data Flow for i3 Success
  • New Technology: Where Do We Start?
  • Valuing Everyone: Servant Leadership in the PSAP
  • Artificial Intelligence for Text-Call Routing & Triage
  • Social Media & PSAP Operations: Friend or Foe?
  • Overcoming Negativity in the PSAP & Beyond
  • Literate, Objective, Legitimate: Communicating Like a Pro
  • Design & Implementation for PSAPs & ECCs
  • Reporting Carrier Service Outages: A New Path & Process
  • The NENA Call Processing Standard: What It Means for Your PSAP
  • Suicide & 9-1-1 Professionals: A National Concern
  • Improving Field Responder Safety Through Information Sharing

3:00PM - 4:00PM

  • Overcoming GIS Challenges at the State Level
  • Cybersecurity for 9-1-1: Know Your Enemies
  • Let's Mentor! Shaping the Future of 9-1-1
  • Smart Cities Initiatives & the PSAP
  • Social Media During Critical Events
  • A Growing Partnership: The Department of Defense & 9-1-1
  • Habit Loops in the Communications Center
  • Beyond a Building: Technology & System Design for PSAP Facility Success
  • Las Vegas: Triumph Through Tragedy
  • Industry Standard Update: Automatic Crash Notifications
  • Five Proven Techniques to Stop Stress Now!
  • Problem-Based Learning Strategies in Dispatch