Monday, January 21 | 8:30AM – 5:00PM | $199 for NENA Members
9-1-1 Customer Service: Takes Seconds, Saves Minutes
In the world of 9-1-1, the term customer service takes on a completely new meaning. "Customers” range from those calling 9-1-1 to report an emergency, to those that we send out in response to a request for help, and beyond. This course discusses and demonstrates customer service methods that may take you a few extra seconds, but in the end will save minutes by creating an environment of efficiency between caller, call taker, and field responders. You won’t just focus on being polite and compliant, but learn how to provide the appropriate level of customer service in the most professional manner possible.
Cybersecurity Awareness for 9-1-1
PSAPs around the country are facing cyber-threats almost daily. With the move to NG9-1-1, planning for and implementing cybersecurity measures is critical. In this course, you learn what cybersecurity means in the world of 9-1-1; discuss the most severe cyber-risks to public safety; and identify the policies, procedures, and protocols necessary to prevent and mitigate the damage caused by software viruses and network intrusion attacks.