SBP Sessions
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About #NENASBP Sessions

Sessions at #NENASBP are conducted in one of three formats: Review, Workshop, or Roundtable. Unlike the NENA Annual Conference & Expo, which largely features presentations, #NENASBP sessions are interactive; they are designed not just to inform, but also to engage, solicit your opinions and expertise, and to move pressing 9-1-1 issues forward. The level of audience participation required in any particular session is dependent on the issue at hand, but you will find that the more you ask questions and engage in discussion, the better and more rewarding your experience will be.


Session Types

Review: These sessions highlight recent NENA standards and documents that are currently available or largely completed. You are encouraged to ask questions and offer feedback, which will help you better utilize these resources and will provide NENA’s working groups with input for future revisions.


Workshop: These sessions are your chance to directly offer language, information, and insight into the development of active, ongoing NENA documents and projects. You should consider reviewing session subject-documents before attending; this will help ensure that your contributions are as valuable as possible.


Roundtable: In these sessions, a panel of industry experts review and discuss an important issue facing 9-1-1 that may require a NENA document, standard, or other work product. from there, you can ask questions, offer feedback, and help guide what future efforts are needed to best address the opportunities and challenges that are identified.


Tuesday, January 21

8:30AM – 9:30AM

Opening Session: The Next Step Towards the Next Generation
Join your fellow attendees at the #NENASBP “starting gate” as we overview the NENA document-development process, review standards released over the last year, and discuss projects slated to begin in the near future. From there, we’ll examine a key component of any and all i3-compliant NG9-1-1 systems: the PSAP Credentialing Agency (PCA). You’ll learn what the PCA is, how Public Key Infrastructure works, and what steps you must take to adopt it.

10:00AM – 11:00AM

Review | NENA Standards: What's New & What's Essential for PSAP Success
PSAP operations are changing dramatically, and with those changes come significant standards development to ensure 9-1-1 centers are high-performing emergency response hubs. This session provides an overview of what a Standards Development Organization (SDO) is, why we have standards, the most important standards PSAPs should incorporate into their SOPs, and what standards are available (or in development) for the NG9-1-1 operations world.

Workshop | New Functionality in the NG9-1-1 PSAP
The NG9-1-1 PSAP supports new functions that are not available in E9-1-1. In an NG world, existing systems and processes will change, and some will even be entirely new! There will be standardized incident data exchange, multimedia collaboration, video proxy, management consoles, and more. Join us for a discussion of NG’s operational requirements and help drive the functional specifications for these systems.

Roundtable | Virtual TERT, the Cloud, & What's Next for Disaster Response & Recovery
During natural disasters and other large-scale emergencies, your designated backup center may also be compromised or overloaded. In this session, you learn how cloud technology and NG9-1-1 can create true geo-diversity and redundancy, as well as how agencies can prepare for disasters by forming virtual Telecommunicator Emergency Response Taskforces that provide near-infinite surge capacity for extreme call spikes during disasters.

11:15AM – 12:15PM

Review | End-to-End Next Generations Emergency Services: What Does It Look Like?
The session discusses the building blocks and requirements of next generation emergency services by showing you what an IP-enabled next generation emergency services communications platform taking full advantage of standards (NENA, 3GPP, IETF, ATIS, etc.) looks like. Attend to learn how total conversation (voice, real-time text, video, and data) and rich multimedia data exchange between citizens, PSAPs, and field responders improves emergency communications.

Review | Geo-Spatial Routing: Tools for Transition
Geo-spatial call routing is all the buzz. This session examines what the minimum requirements are to achieve it, with a focus on relevant standards and early-adopter successes. Further discussion highlights transitional solutions that allow for a quicker migration, as most agencies are closer than they think with their current data.

Roundtable | Next Steps for NENA's Professional Education Standard
This session provides an update on the work being done by the NENA Professional Education Working Group to develop a professional-education training standard for degree programs for telecommunicators and others who work in 9-1-1. Attendees will participate in a brainstorming session to provide content for the next phase of the development of the standard.

1:30PM – 3:00PM

Review | Understanding & Using NENA's GIS Data Model
NENA’s GIS Data Model supports the NG9-1-1 Core Services of location validation and routing, both geospatially and to the appropriate agency for dispatch. This session explains how each of the required and strongly-recommended layers within the model impact location validation.

Workshop | Social-Media Requests for Emergency Service
There is an increasing expectation from the public that emergency services can be reached via social media, particularly when traditional communication methods are unavailable (ex. natural disaster or large-scale emergencies). Attend to assist in the development of an operational document that addresses the use of social media by PSAPs and provides recommended SOP guidelines for handling social-media requests for assistance.

Roundtable | Making Peer Support the Standard of Care
Peer support is central to the continuum of care required to protect the wellbeing of our 9-1-1 professionals. In this session, we will explore research into the value of 9-1-1 peer support, describe the essentials of a PSAP peer support program, and engage participants in shaping key content about peer support for a new (or revised) NENA standard.

3:15PM – 5:15PM

Workshop | Telephone CPR Document Development
Telecommunciators are required to be CPR certified to become Emergency Medical Dispatchers (EMDs). However, the traditional hands-on CPR taught in these classes is not geared specifically to giving CPR instructions over the phone. With EMD providers starting to accept Telephone CPR (T-CPR) certification in lieu of its traditional counterpart, attend to help NENA set the standard for the design and operation of T-CPR programs.

Workshop | Emergency Incident Data Object Technical Workshop
The EIDO Conveyance and EIDO JSON Working Groups are currently drafting technical standards related to EIDOs and their role in the exchange of incident information between NG9-1-1 Functional Elements. Come to this session to help move these incredibly important standards across the finish line.

Review | Caller Location Information: Updates, Issues, & Best Practices
With so many new location technologies, systems, and services either live now or on the horizon, 9-1-1 professionals must understand both the capabilities and limitations of what can be delivered. This session covers the long and complicated pathway for 9-1-1 location handling and the unique requirements for 9-1-1 networks, PSAPs, telecommunicators, and field responders currently and in the future.

Wednesday, January 22

9:00AM – 10:00AM

Roundtable | NG9-1-1 Cybersecurity
In this two-part session, attendees first receive a general overview of the top cybersecurity concerns in an NG9-1-1 environment. From there, an update on the NENA NG-SEC document will be presented with an opportunity for the audience to share their thoughts and provide input that can be incorporated into the standard.

Review | GIS Data Stewardship: PSAP & Emergency-Service Boundaries
Getting your GIS data ready for NG9-1-1 can be overwhelming. Attend this session if you are PSAP operations or GIS professional who wants to better understand the function of the PSAP and emergency-service boundaries in NG9-1-1. We’ll review strategies to develop boundaries free from gaps and overlaps that will play nicely with your neighbors.

Review | Beyond Location: Trends in Additional Emergency Data
By receiving real-time information from connected devices and medical databases, public safety agencies have the opportunity to provide data-driven, personalized emergency response. This session examines how 9-1-1 can utilize data from sources of all kinds to enhance emergency response. You will leave with a clearer understanding of how to receive, train for, and utilize this life-saving data.

10:15AM – 11:45AM

Workshop | Real-Time Text Education & Training
As the real-time text (RTT) information document is being completed, a need has been identified to create an RTT public-education plan, sample standard operating procedures, and PSAP training materials. Attend this session to provide the information needed to begin work on those new NENA work products.

Review | Make the EIDO Work for You & Your Center
The Management of Emergency Incident Data Object Working Group is developing a standard that provides guidance on how to manage data interoperability between NG9-1-1 functional elements; public safety applications within the PSAP; originating and assisting PSAPs; field responder applications and other law enforcement; and fire and EMS entities. Attend to learn the basics of the EIDO and what it means for your center.

Workshop | Helping Suicidal Callers While Enhancing Dispatcher Mental-Health Resources
Participants will explore key elements of the current suicide standard, as well as proposed changes to optimize the management of 9-1-1 suicide calls. Then, we will strive to answer key question: What is driving the apparent increase in suicides among our peers in 9-1-1 and how can we expand the suicide-standard efforts to help prevent 9-1-1 suicides and support PSAPs after these deaths occur?

1:00PM – 2:00PM

Review | The NG9-1-1 Guide for 9-1-1 Authorities: An Overview
The NENA NG9-1-1 Education & Training Working Group has created an overview document to help 9-1-1 authorities better understand how NG9-1-1 works. This session provides an overview of the document and seeks suggestions on how best to promote the availability of this resource to the 9-1-1 community.

Workshop | Mitigating Caller-Information Spoofing
This session examines developing standards related to the application of caller-information spoofing mitigation techniques (e.g., SHAKEN for caller-ID spoofing) for 9-1-1 calls and callback calls. Attendees will discuss potential operational impacts on public safety associated with these mitigation methods.

Workshop | Managing & Monitoring NG9-1-1 Failure Points
An NG9-1-1 system has multiple demarcation points between systems responsible for processing and routing calls to PSAPs. These systems may be provided and/or managed by different vendors. Each of these "demarc" points is a potential point of failure or degradation. Join a discussion with the Managing and Monitoring NG9-1-1 Working Group to define reasonable measurements and warning thresholds for processing performance across these demarc points.

2:15PM – 3:15PM

Workshop | Managing & Measuring Incident Processing
The NG9-1-1 logging service standardizes logging of significant incident-state changes as an agency responds to an event. The amount of detail logged makes it possible to use metrics and reporting to improve both PSAP and individual performance through data and trend analysis. Attend this session to help define what measurements are needed for better management and drive the definition of performance metrics for that purpose.

Roundtable | Building GIS Road Centerlines for NG9-1-1
This session provides an overview of the modular design, content, and progress on the development of best practices and guidelines for creating and maintaining GIS road centerlines for location validation and routing calls in NG9-1-1. Attendees will provide input on issues the working group has identified and will share their experiences, questions, and concerns related to road-centerlines development and management.

Review | Forest Guide: The Root of Discovery & Routing for NG9-1-1
The forest guide is the root of discovery and call transfer in every country, including the United States. In this session you will learn what a forest guide is, how they work, how they are used in the United States and Canada, and what they can do for you – no matter what your role is in 9-1-1.

3:30PM – 5:00PM

Roundtable | i3: What's New & What's Next?
Version 3 of the i3 standard – the standard for Next-Generation 9-1-1 – is resolving public review comment right now! This session first provides a basic refresher on what i3 is before diving into the critical updates and changes made in latest revision, as well as what you can expect to see in version 4.

Workshop | Updating SMS Text-to-9-1-1 Resources
In 2015, NENA created a recommended public-education plan based on experiences of early adopters of SMS text-to-9-1-1. With so many text deployments since then, it is time to update NENA’s SMS text-to-9-1-1 resources! Attend to examine and evaluate the 2015 plan in light of what we have learned since then and provide guidance on necessary revisions and new plan components.

Workshop | Improving 9-1-1's External-Notification Processes
PSAPs must often interact with other agencies and call centers in order to share actionable real-time information. This session gives attendees the opportunity to offer information and insight to help with the update of the existing NENA document on railroad and pipeline notifications, and to provide guidance that will lead to the creation of documents that apply to other agencies, such as the Coast Guard.

Thursday, January 23

9:00AM – 10:00AM

Review | NG9-1-1 in Canada: Using Their Lessons Learned for US Deployments
The session provides participants with an update on the CRTC-mandated nationwide deployment of an i3-compliant NG9-1-1 system in Canada. You will hear about steps that were taken, milestones achieved, and lessons learned to date throughout this exciting journey.

Review | MLTS Issues & Best Practices
Congressional passage of Kari’s Law and RAY BAUM’S Act in 2018 and last year’s FCC order left MLTS administrators and 9-1-1 specialists with many questions about direct dialing, notification, dispatchable location, and more. This session discusses the immediate and upcoming changes to MLTS and 9-1-1 from the Kari’s Law/RAY BAUM’S R&O, and potential best practices for everyone in the MLTS 9-1-1 chain.

Workshop | NG9-1-1 RFPs: v2 Document Development
Description forthcoming...

10:15AM – 11:45AM

Workshop | Redefining Staffing Needs for NG9-1-1
Description forthcoming...

Workshop | The Dark Side of NG9-1-1 GIS-Data Prep Work
A number of NENA’s GIS documents include recommendations for future work. This session looks at the issues laid out in the NG9-1-1 GIS Data Model, the SSAP Development for GIS in 9-1-1 document, and the ECRF and & LVF Provisioning standard, allowing attendees to help prioritize – and begin – NENA’s next round of NG9-1-1 GIS efforts.

Review | NG9-1-1 Impacts on Every Position in the PSAP
NG9-1-1 significantly changes the capabilities of PSAPs. With those new capabilities, PSAPs have a greater expectation to handle requests for service from a variety of sources. This session provides an overview of two new NENA documents that explain how NG9-1-1 impacts PSAP technology, how requests for service are received and handled, operational procedures, management, security requirements, and the role of the telecommunicator.