SBP Sessions
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About #NENASBP Sessions

Sessions at #NENASBP are conducted in one of three formats: Review, Workshop, or Roundtable. Unlike the NENA Annual Conference & Expo, which largely features presentations, #NENASBP sessions are interactive; they are designed not just to inform, but also to engage, solicit your opinions and expertise, and to move pressing 9-1-1 issues forward. The level of audience participation required in any particular session is dependent on the issue at hand, but you will find that the more you ask questions and engage in discussion, the better and more rewarding your experience will be.


Session Types

Review: These sessions highlight recent NENA standards and documents that are currently available or largely completed. You are encouraged to ask questions and offer feedback, which will help you better utilize these resources and will provide NENA’s working groups with input for future revisions.


Workshop: These sessions are your chance to directly offer language, information, and insight into the development of active, ongoing NENA documents and projects. You should consider reviewing session subject-documents before attending; this will help ensure that your contributions are as valuable as possible.


Roundtable: In these sessions, a panel of industry experts review and discuss an important issue facing 9-1-1 that may require a NENA document, standard, or other work product. from there, you can ask questions, offer feedback, and help guide what future efforts are needed to best address the opportunities and challenges that are identified.



Tuesday, January 22


8:30AM – 9:30AM


Opening Session: Unlocking the Next Generation
Join your fellow attendees at the #NENASBP “starting gate” as we overview the NENA document-development process, review standards released over the last year, and discuss projects slated to begin in the near future. From there, we’ll examine GIS’s foundational role in providing 9-1-1 service today and tomorrow, with a focus on how NENA’s GIS efforts are helping move 9-1-1 into the next generation.



9:45AM – 10:45AM


The NENA Development Process: Progress Through Collaboration | Session Type: Review
Valuable for both long-time NENA volunteers and newcomers alike, this session dives into the details of NENA’s development efforts, how those efforts have positively impacted 9-1-1 to date, and how the future of 9-1-1 can only be fully realized through collaborative standards development.


Updating Policy-Routing Documents | Session Type: Review
This session reviews recent efforts to consolidate, update, and revise NENA policy routing standards and provides you with an opportunity to supply feedback. You’ll learn about the essential nature of policy rules in the NG9-1-1 environment and discuss additional work needed in this arena.


NG9-1-1: What Everyone Needs to Know | Session Type: Review
As our industry pushes to make NG9-1-1 a reality, all stakeholders need a shared understanding of what NG9-1-1 is (and isn’t), how it works, and what that means for us as 9-1-1 professionals. This session provides foundational knowledge about NG9-1-1, highlighting key terminology, implementation basics, how you can support the process, and who is responsible for various transition elements.



11:00AM – 12:00PM


Social-Media Requests for Service: Best Practices & Next Steps | Session Type: Workshop
There is an increasing public expectation that emergency services can be reached via social media — especially during disasters. Using the existing Social Networking PSAPs Information Document as a starting point, you will discuss real-world examples of how social media has been used to provide emergency response and begin the process of developing or updating NENA resources on this topic.


The NENA PSAP Registry: A Next-Generation Tool & Service | Session Type: Review
There’s a new and improved version of the PSAP Registry coming soon! Attend to learn how the registry serves as a vital tool for PSAPs, commercial users, and other 9-1-1-related entities, both in its current form and as enhancements make the registry even more useful. Your feedback will help guide the project plan by identifying data elements and processes to enhance registry capabilities.


Lessons Learned From NG9-1-1 Early Adopters | Session Type: Roundtable
In some communities, elements of NG9-1-1 are already improving 9-1-1 service and PSAP operations. These early adopters can provide significant insights that will help you on your next-generation path. Join us to hear NG case studies and have your questions answered by those with real-world NG9-1-1 experiences.



1:15PM – 3:00PM


Enhancing FirstNet & NG9-1-1 Interoperability | Session Type: Workshop
This session examines interoperability issues between FirstNet-connected devices, applications, and services with NG9-1-1 PSAPs and NG9-1-1 Core-Services systems. Topics include identity, privacy/encryption, cyber-attack vectors, chain-of-custody issues with exchanged data, and more. This discussion will inform new development efforts to ensure effective interconnections between FirstNet and NG9-1-1.


Beyond the MSAG: Address Formatting for the Next Generation | Session Type: Workshop
Address formatting may be one of the most important NG9-1-1 elements. Consistent addressing ensures that everyone working in the NG-environment is “seeing” addresses the same way. In this session, you will discuss the latest work in version two of the Civic Location Data Exchange Format (CLDXF) standard and areas where future efforts may be required.


The Path to Nationwide NG9-1-1 Deployment | Session Type: Roundtable
Although NENA has been leading the effort to develop and deploy NG9-1-1 for more than a decade, many questions remain — especially from those just beginning their NG journey. Join a panel of NG9-1-1 experts for a discussion of what steps remain, how you can be a change leader in your organization, and how we can fully realize the vision of a nationwide i3-compliant NG9-1-1 rollout.



3:15PM – 5:00PM


Advances in Location Technology: How Good Can It Get? | Session Type: Roundtable
The last year has seen many advances in 9-1-1-location technology, but also several high-profile incidents resulting from location issues. A panel of PSAP leaders and technology innovators will overview the current landscape and discuss their vision for getting a better, faster fix on callers. Attend to talk about z-axis location, answer “the Uber question,” and help identify what 9-1-1 needs to overcome this foundational challenge.


A Real NG9-1-1 Future: What Does It Mean? | Session Type: Roundtable
Consider this session your crystal ball to see into the NG future. New tools, technologies, and capabilities are changing public safety forever— but how? Attend to discuss what these new ways of operating, connecting, and managing 9-1-1 systems and centers will look like once operational and learn how to play your part in making the vision a reality.


The GIS Data Model for Today & Tomorrow | Session Type: Review
This session provides an overview of the existing NENA document that defines the GIS Data Model that supports NG9-1-1 Core Services for location validation and routing and provides definitions for multiple GIS data layers used in PSAP and response-agency mapping applications. You will have the opportunity to share questions, comments, and suggestions regarding both the existing document and planned revisions that will commence shortly.



Wednesday, January 23


9:00AM – 10:30AM


GIS Data & the Transition to NG9-1-1: A Roadmap | Session Type: Review
This discussion highlights the changing role of your existing 9-1-1 GIS-reliant data in NG9-1-1, such as emergency services zones and the MSAG, and how data must adapt to support NG9-1-1 and its use of the CLDXF. You’ll learn how this evolution is baked into current NENA standards, as well as what future updates or additional documents are planned.


NG9-1-1 Impacts on the PSAP | Session Type: Workshop
Attend this session to share your thoughts on an under-construction best-practices document for PSAPs related to what to expect with the advent of NG9-1-1, inclusive of lessons learned from early adopters. Specifically, input will be sought on what operational and procedural changes are brought about by NG9-1-1 and how those changes can be better implemented in the PSAP.


Managing Incident Data in the NG Environment | Session Type: Workshop
The Emergency Incident Data Document has the potential to be a game changer for interoperability in emergency communications. While the technical details have been widely discussed, the impact inside the PSAP have not been explored entirely. Attend this session to provide input on a new document on EIDD management that will standards how to manage data interoperability between NG9-1-1 functional elements, PSAPs, and field responders.



10:45AM – 12:00PM


It Takes a Village to Deploy NG9-1-1 | Session Type: Workshop
Achieving ubiquitous NG9-1-1 requires the efforts of many people who do not work directly in 9-1-1. This brainstorming session will identify target audiences, messaging points, and delivery mechanisms that will enable us in the 9-1-1 community to expand our reach and better inform all stakeholders who are essential to ensuring a timely deployment of NG9-1-1.


More Than an Answering Point: Naming the Next-Generation 9-1-1 Center | Session Type: Workshop
The term PSAP is well known but it’s also incomplete, especially for increasingly complex job that is performed within those four walls every day. This surely-lively discussion will yield better terminology that goes beyond just “PSAP” and better describes the many forms of emergency-communications facilities.


Non-Traditional Call Centers in NG9-1-1 | Session Type: Workshop
In the NG9-1-1 environment, requests for service will come from, or be filtered through, different types of facilities. Attend this session as we identify and discuss different types of emergency communications centers and develop a definition that encompasses these facilities to help ensure they are accurately reflected in the NENA PSAP Registry and NG9-1-1 training materials.



1:15PM – 3:15PM


The NG9-1-1 PSAP Systems Standard: Next Steps | Session Type: Workshop
This session is your opportunity to provide input into the new NG9-1-1 PSAP Systems Standard that covers things like protocols; functions; and interoperation between elements within a PSAP, with other PSAPs, and with NG9-1-1 Core Services. Document comments that have been submitted will be discussed and adjudicated, and text potentially edited based on your feedback, questions, and expertise.


Defining the Role of the Telecommunicator in NG9-1-1 | Session Type: Workshop
The implementation of NG9-1-1 will significantly change the way telecommunicators are trained and do their jobs. In this session, you will contribute to NENA’s ongoing development of guidance documents that will help dispatchers, supervisors, managers, human-resources professionals, and educators prepare for this evolution.


The Importance of PSAP Boundaries in the Next-Gen Environment | Session Type: Review
In a Next Generation 9-1-1 environment, accurate PSAP boundaries are important on both the technical and operations sides. This session provides a high-level overview of NENA guidance on this topic, as well as the steps that you need to take to ensure your PSAP boundary maps are ready for the NG9-1-1 transition.



3:30PM – 5:00PM


Next-Gen Telematics | Session Type: Review
NG9-1-1 will have a direct impact on telematics and how vehicle-based systems communicate with 9-1-1. This session uses existing information on this issue as a starting point to identify how telematics will evolve in NG9-1-1 and what guidance may be required for both the telematics community and 9-1-1 professionals to best utilize this robust data source.


Preparing Public Safety for the Cloud | Session Type: Workshop
“The cloud” means different things to different people, and is a topic of concern for many in public safety. This working session focuses on defining the relationship between cloud-based solutions, 9-1-1, and public safety and discusses what new or updated resources are necessary to standardize how 9-1-1 and the cloud can work together safely and effectively.


Putting GIS to Work in NG9-1-1 | Session Type: Review
Attend this session to learn how GIS powers core functions of NG9-1-1, such as call routing and location validation, and discover what other functions it will power in the future, including mapping-data service, geocode service, MSAG-conversion service, and more. You will also discuss future GIS needs related to NG9-1-1 functional elements and services and how to support those needs.



7:00PM – 8:30PM


Overcoming the 9-1-1 Staffing Crisis: An Evening Roundtable
Join us for an informative and disruptive discussion of one of the most talked-about topics in 9-1-1 today: Staffing. Almost daily, there are stories of 9-1-1 centers unable to fill their seats or answer calls in a timely manner due to staffing shortages. What can be done? A panel of industry leaders will share their opinions and seek your input on how we can resolve this critical issue. Since this session is after-hours, we’ll be providing snacks and beverages!



Thursday, January 24


8:30AM – 10:00AM


i3: The Foundation for Standards-Based NG9-1-1 | Session Type: Review
This session provides an overview of the soon-to-be released third version of NENA’s i3 standard. Hear from those who were instrumental in developing and updating this foundational NG9-1-1 document about what standards-based NG9-1-1 really means, what’s new for the v3 release, and what new additions and changes are planned for v4.


Improving Military & Transportation Notifications & Interactions | Session Type: Workshop
PSAPs have no common procedure for notifying the Coast Guard of maritime emergencies, and vice versa. However, efforts are underway to address this shortcoming, parallel with efforts to improve interactions with rail, pipeline, and other military stakeholders. You’ll be provided with background info and then asked to offer feedback and ideas for standards, policies, and additional notification work that should be undertaken.


Real-Time Text & Improving 9-1-1 Access: Part 1 | Session Type: Roundtable
What is Real-Time Text (RTT)? How is it different that the SMS-based text-to-9-1-1 services available now? How will RTT improve 9-1-1 effectiveness and accessibility for populations who currently have difficulty contacting 9-1-1? These questions and more will be addressed and you will provide input into the creation of operational-guidelines checklists for the introduction of RTT into the emergency communications ecosystem.



10:15AM – 12:00PM


Securing 9-1-1 for the Next Generation | Session Type: Workshop
New cybersecurity threats are constantly emergency and NENA resources need to keep pace. Attend this session to voice your thoughts on what revisions need to be made to existing NG-SEC documents and provide guidance on how topics like ransomware, malware, intrusion management, denials of service, and spoofing attacks should be addressed.


Creating 9-1-1-Career Pathways Through Professional Education | Session Type: Workshop
NENA has been working to developing educational requirements and guidelines for aspiring 9-1-1 professionals over the last two years and continues to seek comment on this evolving topic. Your input during this session will help complete the document and ensure that the finished product accurately reflects the best-possible information on what knowledge and training is required to launch a successful career in 9-1-1.


Real-Time Text & Improving 9-1-1 Access: Part 2 | Session Type: Roundtable
Continued from Part 1.



12:00PM – 1:30PM


Lunch & Learn: Innovating for the Future of 9-1-1
Innovators in the 9-1-1 space are using technology in ways considered science fiction only a few years ago. From location to analytics, data sharing to resiliency, it’s time to redefine what is possible. Panelists will present their perspectives on 9-1-1’s future and you will share your thoughts on how to best ensure 9-1-1 is ready to leverage all that these innovations are making possible. 



1:45PM – 3:30PM


Disasters Planning & Management: Today & Tomorrow | Session Type: Roundtable
Every year, PSAPs and 9-1-1 systems are hit by disasters that impact their abilities to provide unimpaired emergency service. NG9-1-1 offers significant capabilities to better withstand these events, but what about today? This panel discussion examines case studies that reveal how disasters can be better managed today and what tools will be available to support more effective disaster management in the future.



3:45PM – 4:00PM


Closing Session: This Was Just the Beginning
This brief wrap-up session highlights the steps that you should take to ensure your attendance at #NENASBP is the foundation for improvements in your own organization, as well as public safety overall. You’ll hear about important event developments and takeaways; opportunities to gain additional information; join working groups; and to further engage in building 9-1-1’s future.