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PSAP Design

Course syllabus

Course Description

Whether building from the ground up or performing a major renovation, the design effort for a PSAP/ECC is an exciting opportunity that should position your enterprise to meet your community’s current and future 9-1-1 demands for decades to come. In this course we will identify a systematic approach that formally addresses programming, design and implementation steps for your PSAP/ECC project. We will discuss the all-important initial steps that set the stage for success and what it takes to effectively identify and creatively solve your building needs and wants. We will look at what are mandatory requirements, best practices and nice-to-haves to better understand how to meet your PSAP’s long term goals and objectives, all with an eye on budget.

This course will discuss the value of having senior personnel engaged early in the process, and the critical role that policy decisions have upon the built solution, its impact on your staff and retention of critical personnel.

Continuing Education Credits

1 point

IAED accepts NENA courses as continuing education. Get details at

State Certifications:
Contact us for details regarding other certifications.

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Who should attend?


What are they saying?

"The information on the PSAP design/development process from design - site selection all the way through construction was very beneficial."
"The real-life examples were great. We are in the stage of do we remodel or build. This gave us a good handle of those costs and issues we might face with each."
"Explaining required codes and standards cleared up lots of questions we had.”

Your Instructor:

Jan Lorant

Jan Lorant

Jan is a Principal and Owner of Gabor Lorant Architects Inc. (GLA) and has been involved in the design and planning of public safety buildings for more than 30 years. His past work has included 9-1-1 dispatch centers, administrative and training facilities for police and fire departments, public safety answering points as well as higher education facilities.

Cost: Member $199 | Non-member $275 | Outright Purchase $4,000

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