Disaster Planning for the PSAP



Course syllabus

Course Description

This course is a primer in disaster planning to help 9-1-1 professionals prepare for and survive calamities that can cause disruptions to PSAP systems and failures in overall PSAP operations. The class focuses on what employees of a 9-1-1 center can do before, during, and after catastrophic events to ensure they are able to provide continuous service.

Attendees will examine the three primary concerns in PSAP Operations, facilities, personnel, and equipment. Additionally, the class will address the backup procedures that PSAPs can implement and utilize in their effort to mitigate the impact of system failures. This offering employs a straightforward, nontechnical approach, and provides both supervisory and non-supervisory PSAP personnel with the tools they need to help their PSAP withstand disasters.

Continuing Education Credits

1 point


IAED accepts NENA courses as continuing education. Get details at emergencydispatch.org/certification.

State Certifications:
Contact us for details regarding other certifications.

Interested in Hosting a Course

Who should attend?

Supervisors
Supervisors
Managers/Directors
Managers/Directors
stakeholders
Stakeholders


What are they saying?

“The information is awesome and empowering."
"Presentation and examples were great."
"This course was very informative"
"The course provides many real-life examples."
"The course itself was informative and beneficial."
"Great class. The course gave me a lot to think of and to take back to the center & think about."

Your Instructors:

Jim Lake

Jim Lake, ENP

Jim is the Director of the Consolidated 9-1-1 Center for Charleston County and has worked in public safety for nearly 40 years. In his current position, Jim heads the 9-1-1 center in the third-largest county in South Carolina, servicing more than 350,000 citizens.


Lisa Fulton

Lisa Fulton, ENP

Lisa Fulton (ENP) is the former Manager of the Metropolitan Nashville Department of Emergency Communications (MNDEC) and has worked in emergency communications, broadly speaking, for 25 years. Currently, Lisa manages the development of NENA’s online content, including the Webinar Wednesday program, and is the instructor for several courses on industry best practices.


Ty Wooten

Ty Wooten, ENP

Ty is NENA’s Director of Education and has been working in the public safety arena for nearly 25 years. In working for NENA, Ty oversees the development and delivery of the organization’s educational offerings, which are accessible to more than 15,000 NENA members.

Cost: Member $199 | Non-member $275 | Outright Purchase $4,000



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