PSAP Intelligent Workstation
Full Name:
NENA Recommended Generic Standards for E9‑1‑1 PSAP Intelligent Workstations
Document Type:      Standard
Number: NENA-STA-028.2-2018 (originally 04-004)


This NENA Standard defines the Public Safety Answering Point (PSAP) Intelligent Workstation (IWS) equipment requirements intended for use by users, manufactures and providers of E9-1-1 Customer Premise Equipment (CPE). This standard is a guide for designers and manufacturers of E9-1-1 PSAP equipment. It defines conditions and identifies engineering and technical requirements to be considered before the purchase of such equipment. It may also be of value to purchasers, maintainers and users of such equipment.


Committee Name(s): Agency Systems

Created: 06/16/2000

PSAP Intelligent Workstations