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PSAP Operations

 

Advanced Fire & EMS Dispatching

Attend Advanced Fire & EMS Dispatching to improve your understanding of fire and EMS operations and learn why fire- and EMS-specific dispatch skills are critical to successful outcomes.

Advanced Police Dispatching

Advanced Police Dispatching teaches you to think tactically, anticipate field unit requests, and prepares you to successfully handle large- and small-scale events while maintaining public welfare and field responder safety.

Enhanced Caller Management

Enhanced Caller Management helps you advance to the next level of 9-1-1 call-taking proficiency by improving your listening skills, decision making, and crisis-handling capabilities.

Improving Service to Callers With Disabilities

Improving Service to Callers With Disabilities provides you with an understanding of the challenges faced by those with disabilities when using 9-1-1, techniques to process these calls, and insights into potential impacts on dispatch and response.

Improving Service to Callers with Disabilities - Train-the-Trainer

Disability awareness training has tailored a presentation for 911 telecommunicators. It brings together education on disabilities while enhancing sensitivity.

Liability Issues In the 9-1-1 Center

In Liability Issues In the 9-1-1 Center, you learn about the common issues that expose 9-1-1 centers and personnel to potential lawsuits and learn how to avoid them through sound policies and procedures.

9-1-1 Customer Service: Takes Seconds, Saves Minutes

9-1-1 Customer Service: Takes Seconds, Saves Minutes teaches you how to create a culture of efficiency and effectiveness in your center that improves response times.

Quality Assurance: Achieving QA/QI in the PSAP

Quality Assurance: Achieving QA/QI in the PSAP provides you with the skills necessary to create QA/QI agency policies, as well as a QA template for dispatch.

SOP Development: Refining & Enhancing Your 9-1-1 Center

SOP Development teaches you how to write, organize, and maintain SOP documents and manuals for your agency, as well as how to ensure their usefulness for all PSAP staff.

Tactical Dispatch for the Telecommunicator

Tactical Dispatch for the Telecommunicator explains why today’s 9-1-1 centers need a tactical dispatch program, as well as the roles, tools, and terminology common to tactical dispatch.

Preventing Telecommunicator Tunnel Vision

In this workshop, we will show you how to overcome common problem areas that our telecommunicators experience in the performance of their duties.