PSAP Site Characteristics
Full Name:
PSAP Site Characteristics
Document Type:     Information
Number: NENA-INF-024.2-2018 (originally 04-502) 

This Information Document is a guide for PSAP managers and for the designers, manufacturers and installers of PSAP CPE (Customer Premises Equipment). Most of the material in this document applies to equipment hosted in both E9‑1‑1 and NG9‑1‑1 PSAPs. It identifies the required and desirable characteristics of the PSAP facilities that house the supporting CPE. “Supporting CPE” includes all of the equipment and facilities that support PSAP operations with the exception of call taker or dispatch related equipment that is located in the workspace. Supporting CPE is often located in a “back room” and is sometimes referred to as “backroom” equipment.

This document is not intended to describe the optimum environmental conditions of the PSAP’s workspace.

This document is not intended to provide complete design specifications for PSAP equipment. Adherence to these recommendations will not ensure the quality of the performance of the Customer Premises Equipment. This document should not be used as an exclusive procurement specification.

This document is published as part of NENA’s continuing effort to improve the understanding of the issues shared by the various participants who are responsible for the effective operation of the 9‑1‑1 system. The environment where customer premises equipment resides is critical to the operation of the equipment. The purpose of this standard is to identify the minimum recommendations as well as desirable recommendations for PSAP sites in place today as well as to identify recommendations for PSAP’s beginning new construction or remodeling. This document contains NENA’s recommendations for PSAP site design.



Committee Name(s): Agency Systems

Created: 03/31/2004

PSAP Site Characteristics