NENA PSAP Registry - Manual Routing Data for Call Centers

The Manual Routing Data for Call Centers has been developed exclusively for use by validated call centers needing to directly connect their callers with identified emergency needs to a PSAP associated with the caller’s location.

  • Available to NENA validated Call Centers
  • Includes Primary PSAP’s only
  • Distribution options: email file attachment, or CD mail
  • Data updates provided monthly in Microsoft Excel format
  • Pricing:
    • $5,000 per year for all NENA USA Regions + Price Multiplier
    • $2,500 per year for 1 NENA USA Region + Price Multiplier (Regions)
      • Price Multiplier based on the number of physical call centers:
Centers Price Multiplier
1-2 1.0
3-4 1.5
5-10 3.0




Data Fields Utilized in Product:

  • PSAP Name
  • PSAP County
  • PSAP County FIPS Code
  • PSAP Street Location 1
  • PSAP Street Location 2
  • PSAP Community
  • PSAP State
  • PSAP Zip Code
  • PSAP Zip Code Extension
  • 24 Hour Phone #
  • 24 Hour Phone #2
  • Fax
  • PSAP Contact Name
  • PSAP Contact Title
  • PSAP Contact Telephone Number
  • PSAP Contact Email Address
  • Wireline Type
  • Wireless Type
  • Service Communities
  • PSAP Service Area Description

State/Area Designation of NENA Regions:

Northeastern Region: Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia, Washington, DC, West Virginia, Iceland, Greenland, and the nations on the continents of Europe and Africa

Southeastern Region: Alabama, Arkansas, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, US territories in the Atlantic region, the Caribbean Island Nations, Mexico, the nations in Central America, and the nations on the continent of South America

North Central Region: Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin

Western Region: Alaska, Arizona, California, Colorado, Idaho, Hawaii, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming, US Territories in the Pacific region, Australia, New Zealand, Pacific Island Nations, and the nations on the continent of Asia

Canadian Region: (Not currently included in North American 9-1-1 Resource Database) All of Canada

How to Purchase a NENA PSAP Registry Database Product

  • Send an email to <>
  • Identify the Product you wish to purchase:
    • Manual Routing Data for Call Centers
    • PSAP Contacts Listing
  • Provide Requester Data:
    • Date of Request
    • Your name
    • Your Contact Telephone Number
    • Your Email Address
    • Planned use for the chosen product
  • Associated Employer Information:
    • Company/Entity Name
    • Street Address
    • City
    • State
    • Zip Code +4
    • Type of Company
    • Web Site
  • Validation Contact Information (for NENA's use to validate request):
    • Contact name
    • Contact Title
    • Contact Telephone Number
    • Contact Email Address