In this workshop, participants identify and discuss common problem areas that our telecommunicators experience in the performance of their duties. You'll learn tips and tools that help you identify and correct problems to ensure your team members succeed.
Whether it's in-the-moment issues like freezing up when CAD doesn’t work or when addresses do not validate, or systemic issues such as failure to follow protocols or errors resulting from inflexible QA questions, you'll get the training resources you need to get (and keep) your call takers performing at their very best.
Excellence in Dispatch Certificate
This course is a part of NENA’s Excellence in Dispatch (EID) Certificate. 9-1-1 professionals that complete this and at least two other EID courses within two years. Click here to learn more.
"I love the class, there was so much interaction, information” – August 2017
"It was informative. I was able to take things away." – May 2018
"I thoroughly enjoyed the presentation and it gave me a sense of motivation." – May 2018
"The topic and material were very relevant to the job, was up to date and timely." – May 2018
"The take away materials are good and I look forward to referring back to them in the future.” – September 2018
Brian is the Executive Director at DuPage Public Safety Communications (DU-COMM) and has worked in public safety communications for more than 21 years. In his current position, Brian runs a consolidated 9-1-1 center in the second-largest county in Illinois, serving over 44 police and fire agencies, and more than 800,000 citizens.
Lisa Fulton (ENP) is the former Manager of the Metropolitan Nashville Department of Emergency Communications (MNDEC) and has worked in emergency communications, broadly speaking, for 25 years. Currently, Lisa manages the development of NENA’s online content, including the Webinar Wednesday program, and is the instructor for several courses on industry best practices.
Cost: Member $199 | Non-member $275 | Outright Purchase $4,000