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Recruit, Hire, Retain and Promote for Success



Course syllabus

Course Description

Keeping a PSAP fully staffed can be a challenge for any agency. The desire to keep console seats filled, paired with the need to fill them with qualified and reliable employees, is one of the more difficult tasks 9-1-1 centers can face. The next phase of this process is retaining the employees you hire by actively investing in their careers as public safety professionals. The PSAP culture plays a critical role in retention of qualified employees.

This course provides information on all aspects of personnel, from creating a strong hiring policy to building and promoting successful candidates. Students will learn best practices for each stage of the process, and will take home ideas they can implement immediately, as well as benefit from class discussion as colleagues share their successes. Participants will also take home ideas on how to retain their employees, and how to support them throughout their careers.

Continuing Education Credits

1 point


IAED accepts NENA courses as continuing education. Get details at emergencydispatch.org/certification.

State Certifications:
Contact us for details regarding other certifications.

Interested in Hosting a Course

Who should attend?

Supervisors
Managers/Directors

What are they saying?


“Very interesting and helpful information for our agency."
"This is a good course. A lot of good material."
"Good solid materials."
"Fantastic information to take back; a lot of information to process, but now have the tools to further succeed."

Your Instructors:

Brian Tegtmeyer, ENP

Brian Tegtmeyer, ENP

Brian is the Executive Director at DuPage Public Safety Communications (DU-COMM) and has worked in public safety communications for more than 21 years. In his current position, Brian runs a consolidated 9-1-1 center in the second-largest county in Illinois, serving over 44 police and fire agencies, and more than 800,000 citizens.

Jennifer Kirkland, ENP

Jennifer Kirkland, ENP

Jennifer is the 9-1-1 Operations Administrator for the Vail Public Safety Communications Center in Vail, Colorado and has worked in public safety dispatch for more than 16 years. Servicing over 50,000 citizens, Jennifer is responsible for the operations required for all emergent and non‐emergent call handling for twelve police, fire and EMS agencies throughout Eagle County.



Lisa Fulton, ENP

Lisa Fulton, ENP

Lisa Fulton (ENP) is the former Manager of the Metropolitan Nashville Department of Emergency Communications (MNDEC) and has worked in emergency communications, broadly speaking, for 25 years. Currently, Lisa manages the development of NENA’s online content, including the Webinar Wednesday program, and is the instructor for several courses on industry best practices.

Cost: Member $199 | Non-member $275 | Outright Purchase $4,000



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