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NENA, an ANSI-accredited Standards Developer, produces several classes of documents that are published by NENA as an information source for the industry. Documents are filed under their respective Committee.

NENA reserves the right to revise the documents for any reason including, but not limited to, conformity with criteria or standards promulgated by various regulatory agencies, utilization of advances in the state of operational techniques or services described herein. Be advised that drafts of NENA documents during development phases are not legitimate for use to support business claims of NENA compliance for procedures, processes, and/or products.

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Administrative Documents     

Archived Documents

NENA maintains a document archive for research and historical purposes.
The user is cautioned to note the date of these documents, and recognize that more current information may be available.

#All NENA Standards

Doc Number Doc Name Committee Approved Date


 APCO/NENA ANS  3.105.1-2015 (originally  NENA 52-001 & 52-003)  Minimum Training Standard for TDD/TTY Use in the     Public Safety Communications Center  (ANSI   Approved)
 Accessibility   2015/02/24 
 NENA-STA-035.2-2018 (originally 52-002)

 Managers Guide to the ADA Title II: Direct Access 

 52-501  TTY Phone Pals Program Operational Information Document

 NENA-INF-013.2-2015  (originally 52-502)

 Video Relay Service & IP Relay Service PSAP Interaction  Information Document 


NENA-STA-027.3-2018 (originally 04-001)

E9-1-1 PSAP Equipment Standards  (ANSI Approved)

 Agency Systems  2018/07/02
 NENA-STA-026.5-2016  (originally 04-002)

PSAP Master Clock Standard (ANSI Approved)

 Agency Systems
 04-003 Generic Standards E9-1-1 ISDN PSAP Equipment Utilizing  Basic Rate Interface (BRI)  *****ARCHIVED*****
 Agency Systems
NENA-STA-028.2- 2018 (originally 04- 004)

 Generic Standards for E9-1-1 PSAP Intelligent Workstation  (IWS) Equipment  

 Agency Systems
NENA-INF-029.2-2018 (originally 04-501)

 Integrating Applications on Intelligent Workstations  Technical Information Document  

 Agency Systems
 NENA-INF-024.2-2018 (originally 04-502)

 E9-1-1 PSAP Site Characteristics Technical Information  Document

 Agency Systems  2018/02/14


 NENA STA-015.10-2018 (Originally 02-010)  NENA Standard Data Formats for E9 1 1 Data Exchange & GIS Mapping
 Data Structures  2018/08/12

 NENA Standard for NG9-1-1 GIS Data Model

Also includes NENA-REF-006.1-2020 and NG9-1-1 GIS Template Files.

 Data Structures  2020/02/18
 02-501  Wireless (Pre-XML) Static and Dynamic ALI Data Content  Information Document  Data Structures  2006/10/16
 02-503  XML Namespaces Information Document  Data Structures  2007/02/23
 04-005  ALI Query Service Standard    2006/11/21
 NENA-STA-012.2-2017 (originally 71-001)

NG9-1-1 Additional Data Standard 

 Data Structures  2017/12/21
 NENA-STA-004.1-2014  NENA Next Generation United States Civic Location Data 
 Exchange Format (CLDXF)
 Data Structures  2014/03/23

 NENA-STA-008.2-2014  (originally 70-001)

NENA Registry System (NRS) Standard  Data Structures  2014/10/06
 NENA/APCO-INF-005  NENA/APCO Emergency Incident Data Document  Information Document  Agency Systems


  DATA MANAGEMENT DOCUMENT (including NG9-1-1)    
 02-011  Data Standards For Local Exchange Carriers, ALI Service  Providers & 9-1-1 Jurisdictions 
 Data Management  2012/05/12

 Data Standards for the Provisioning and Maintenance of  MSAG Files to VDBs and ERDBs  *****ARCHIVED*****

 Data Management


 Reviewed 9/12/2014


 GIS Data Collection and Maintenance Standards

 Data Management
 02-015  Standard for Reporting and Resolving ANI/ALI and No Records Found for Wireline, Wireless  and VoIP Technologies
 Data Management
 02-502  NENA Company ID Registration Service Information  Document
 Data Management
 Standards for Local Service Provider Interconnection  Information Sharing
 Data Management
 Synchronizing Geographic Information System Databases  with MSAG & ALI Information Document  Data Management

 An Overview of Policy Rules for Call Routing and Handling  in NG9-1-1 Information Document   (06/18/2020 MERGED WITH NENA-INF-011.2-2020)

 Data Management
 NENA-INF-011.2-2020   NENA NG9-1-1 Policy Routing Rules Operations Guide   Data Management   2020/06/18 
 NENA-INF-014.1-2015  NENA Information Document for Development of  Site/Structure Address Point GIS Data for 9-1-1 Data Management  2015/09/18

 NENA Standard for NG9-1-1 Policy Routing Rules (06/18/2020 MERGED WITH NENA-INF-011.2-2020

 Data  Management
 NENA-REQ-002.1-2016  NENA Next Generation 9-1-1 Data Management  Requirements  Data  Management  2016/03/10
 NENA-STA-005.1.1- 2017  NENA Standards for the Provisioning and Maintenance of GIS data to ECRF and LVFs  Data Management  2017/08/10
 NENA-INF-027.1-2018  NENA Information Document for Location Validation Function Consistency  Data Management  2018/08/12 
 NENA-INF-028.1-2020  NENA Information Document for GIS Data Stewardship for NG9-1-1  Data Management  2020/01/29


 03-502  Trunking for Private Switch 9-1-1 Service Information  Document 911 Core   Services
 06-003  Private Switch (PS) E-9-1-1 Database Standard
Data Management
 06-502  Industry Common Mechanisms for MLTS E9-1-1 Caller  Location Discovery and Reporting Information Document
Data Management



NENA Standard for the Implementation of Enhanced MF Signaling, E9-1-1 Tandem to PSAP    ***ARCHIVED***

 911 Core   Services  2007/01/17
 03-003  Implementation of Inter-Networking, E9-1-1 Tandem to  Tandem Reference
 911 Core   Services
 E9-1-1 Functional Entity Model Standard   ***ARCHIVED***
 911 Core   Services  2008/01/19

 Generic Requirements for an E9-1-1 SR   ***ARCHIVED***

 911 Core   Services
 E9-1-1 Call Congestion Management Standards
 911 Core   Services
 E9-1-1 Default Assignment and Call Routing Functions  Standard
 911 Core   Services
 03-501  Network Quality Assurance Information Document
 911 Core   Services
 SS7 Guidelines for Wireline and VoIP Emergency Services  Gateway Interconnection to 9-1-1 Selective Routers  Information Document   *****ARCHIVED***** 
 911 Core   Services


 Reviewed 9/12/2014


 PSAP Call Back to All 9-1-1 Callers, Combating Wireless  E911 Fraud and Mobile Emergency Service (E911M)  Information Document          *****ARCHIVED*****
 911 Core   Services
 E9-1-1 Voice Circuit Requirements, Providing a P.01 Grade  of Service Information Document
 911 Core   Services
 ESQK Guidelines for VoIP to E9-1-1 Connectivity  Information Document
 911 Core   Services
 Impacts of Using a Common Trunk Group to Carry Calls of  Multiple Service Types into a Legacy Selective Router  Information Document
 911 Core   Services
 Femtocell and Universal Mobile Access (UMA) Information  Document           and UMA Appendix
 911 Core   Services
 05-001   Standard for the Implementation of the Wireless Emergency  Service Protocol E2 Interface    911 Core   Services   2003/12/02 
 05-501  SS7 Guidelines for MSC to Selective Router Connectivity  Information Document
 911 Core   Services


 Reviewed 9/12/2014

 NENA-INF-002.1-2012  The Effect of Mass Calling Events on Legacy SR to PSAP  Trunking Information Document
 911 Core   Services
 NENA INF-018.1-2017  NENA Non Mobile Wireless Service Interaction Information Document   911 Core   Services  2017/02/16


 NENA-INF-008.2-2014  (originally 77-501)  NG9-1-1 Transition Plan Considerations Information  Document
 Agency  Systems  2013/11/20



 Network/System Access Security Information Document   *****ARCHIVED*****

 System Security    & Resiliency

 Security for Next-Generation 9-1-1 Standard                            (NG-SEC)

Portions of this document are appropriate for E9-1-1 as well.

System Security    & Resiliency

 Next Generation 9-1-1 Security Audit Checklist Information  Document

Portions of this document are appropriate for E9-1-1 as well.

 System Security    & Resiliency

NENA NG9‑1‑1 Security Information Document

Portions of this document are appropriate for E9-1-1 as well.

 System Security    & Resiliency  2016/12/08
 NENA-INF-023.1.1-2020  NENA Call Blocking Information Document  PSAP Logistics  2020/02/25


 08-001  Interim VoIP Architecture for Enhanced 9-1-1 Services (i2)  Standard   *****ARCHIVED*****
 911 Core   Services
 08-503  VoIP Characteristics Information Document
 911 Core   Services
 08-504  VoIP Standards Development Organization Information  Document
 911 Core   Services
 57-503  Procedures for Notification of ERDB & VPC Operators of  ESN Changes by 9-1-1 Administrator Information Document
 PSAP Logistics
 58-502  VoIP Funding and Regulatory Issues Information Document   *****ARCHIVED*****
 PSAP Logistics


 08-002  Functional and Interface Standards for NG9-1-1   *****ARCHIVED*****
 911 Core   Services
 NENA-STA-010.2-2016 (originally 08-003)

 Detailed Functional and Interface  Standards for the NENA  i3 Solution   

NENA Registry System (v2 schemas are shown under "i3-v2-xml-schemas"

*****Update In Progress*****

 911 Core   Services
 08-501  Interface between the E9-1-1 Service Provider Network  and the Internet Protocol (IP) PSAP Information Document      *****ARCHIVED*****
 911 Core   Services
 08-502  E9-1-1 Requirements Information Document
 911 Core   Services  2004/07/23
 08-505  Methods for Location Determination to Support IP-Based  Emergency Services Information Document
 911 Core   Services
 NENA-INF-016.2-2018 (originally 08-506)
 Emergency Services IP Network Design Information Document  
 911 Core   Services  2018/04/05
 08-751  NENA i3 Requirements Document
 911 Core   Services
 08-752  Location Information to Support IP-Based Emergency  Services Requirements Document
 911 Core   Services
 57-750  NG9-1-1 System and PSAP Operational Features and  Capabilities Requirements Document
 PSAP Logistics 

 2011/06/14  ARCHIVED 02/25/2020

 73-501  Use Cases & Suggested Requirements for Non-Voice-  Centric Emergency Services Information Document
 911 Core   Services
 NENA-INF-003.1-2013  Potential Points of Demarcation in NG9-1-1 Networks  Information Document
 911 Core   Services
  NENA-REF-010.2-2019 (originally NENA-INF-006)  NG9-1-1 Go To Handbook  Communications   2019/05/07 
 NENA-INF-009.1-2014   Requirements for a National Forest Guide Information  Document   911 Core   Services   2014/08/14 
 NENA-REQ-001.1.2-2018  NG9-1-1 PSAP Requirements Document  Agency Systems  2018/06/10

 NG9-1-1 Call Processing Metrics Standard                                (ANSI Approved)

 Agency Systems  2018/07/02
Managing & Monitoring NG9-1-1 Information Document
 Agency Systems


NENA-INF-030.1-2020Impact of IoT Devices and Emergency Calling Applications Information Document System Security    & Resiliency 2020/08/19

Future 9-1-1 Models Information Document ARCHIVED 20150922

 20 04/06/01
 07-502 Non-Traditional Communications for E9-1-1 Information  Document ARCHIVED 20150922
 07-503 Network Interfaces for E9-1-1 and Emerging Technologies    Information Document ARCHIVED 20150922

Automatic Collision Notification & Vehicle Telematics  Information Document               *****ARCHIVED*****

   Vehicle Emergency Data Set, Advanced Automatic Crash  Notification (AACN) Joint APCO/NENA Data  Standardization Working Group, Version 3.0.    2012/04/13 

 56-003  Minimum Standards for Emergency Telephone   Notification  Systems  PSAP Logistics  2004/06/12
 56-503  Wide Area / Statewide Emergency Notification   Systems  Information Document  PSAP Logistics  2006/06/06
 NENA-INF-039.2-2018 (originally 56-506)  NENA Public Safety Answering Point Site Selection  Criteria Operations Information Document  PSAP Logistics  2018/08/17
 NENA-STA-007.3-2020  Hearing Standards for Public Safety Telecommunicators  PSAP Logistics  2020/01/19
 NENA-INF-037.1-2019  NENA PSAP Task Overload Management   Information Document  PSAP Logistics  2019/01/20
 NENA-INF-021.1-2020  NENA Request for Proposal (RFP) Considerations Information Document   PSAP Logistics  2020/01/19



 PSAP Disaster & Contingency Plans Model  Recommendation

 PSAP Logistics
 NENA-STA-009.2-2015  (originally 53-002)
 Mutual Aid Standard/Model Recommendation
 PSAP Logistics 
 NENA-INF-019.2-2016  (originally 53-501 & 53-502)  Hazard and Vulnerability Analysis Information Document 
 PSAP Logistics 
 NENA-INF-020.2-2017 (originally 53-503)
 PSAP Survivability Information Document
 PSAP Logistics 
 NENA-INF-026.2- 2018 (originally 53 504)  Drills and Exercises Information Document
 PSAP Logistics 
 NENA-INF-012.3-2020  (originally 53-506) 
 Inter-Agency Agreements Model Recommendations  Information Document
 PSAP Logistics 
NENA-INF-025.2-2017 (originally 53-507)  Virtual PSAP Management Information Document
 PSAP Logistics 
 APCO-NENA-ANS 1-102-3-2020  APCO-NENA Service Capability Criteria Rating Scale  Information Document   (ANSI Approved)  PSAP Logistics   2020/01/30 
 NENA-INF-010.2-2018  NENA Succession Planning Information Document PSAP Logistics   2018/05/24 


 54-001  Communications Center/PSAP Daily Personnel Operations  Model Recommendation
 PSAP  Operations 
 54-002  See NENA-STA-007.1   PSAP  Operations 
 NENA-REF-004.3-2017   (originally 54-501) 
 NENA Resource List for Human Resources Information as  well as PSAP Staffing Guidelines Report & Staffing  Worksheet
 PSAP  Operations 


 54-750  Human Machine Interface & PSAP Display Requirements
 PSAP  Operations 
 NENA-STA.001.1-2013  Suicide Prevention Standard
 PSAP  Operations 
 NENA-STA.002.1-2013  9-1-1 Acute/Traumatic and Chronic Stress Management  Standard
 PSAP  Operations 
 PSAP Staffing Guidelines Report & Staffing Worksheet   PSAP  Operations    2003/08/01


 NENA-STA-020.1-2020 (originally 56-001

 Guidelines For Minimum Response To Wireless 9-1-1 Calls       *****Updated by NENA-STA-020.1-2020*****

 PSAP  Operations 
 NENA-STA-038.3.1-2018 (originally 56-002)
 NENA Standard For NORAD/FAA Notification: Airborne  Events
 PSAP  Operations 
 NENA-STA-037.2-201X (originally 56-004)
 TTY/TDD Communications Standard Operating Procedure  Model Recommendation
 PSAP  Operations 
 NENA-STA-020.1-2020 (originally 56-005

 Call Answering Standard/Model Recommendation              *****Updated by NENA-STA-020.1-2020*****

 PSAP  Operations 
 NENA-STA-020.1-2020 (originally 56-006)

 9-1-1 Call Processing Standard

 PSAP  Operations 
 56-007  Pipeline Emergency Operations Standard/Model  Recommendation
 PSAP  Operations 
 NENA-STA-020.1-2020 (originally 56-501

 Silent or Hang-Up 9-1-1 Calls for Service Information  Document     *****Updated by NENA-STA-020.1-2020*****

 PSAP  Operations 

 Guidelines for Handling Calls Regarding Missing and  Exploited Children Information Document

    Refer to APCO ANS 1.101.3-2015

 PSAP  Operations 
Archived 20191101
 NENA-STA-013.2-2016 (originally 56-507)  PSAP & Railroad Interaction Standard (ANSI   Approved)
 PSAP  Operations 
 NENA-INF-022.2-2017 (originally 56-508)  Protocol for Handling Calls Regarding Human Trafficking  Information Document 
 PSAP  Operations 
 56-509  NENA/APCO Best Practices Model for Third Party  Emergency Medical  Dispatch Services and PSAPs  Information Document
 PSAP  Operations   2011/06/13
 NENA-INF-001.1-2012  Social Networking in 9-1-1 PSAPs Information Document
 PSAP  Operations 
 NENA-INF-004.1.2-2018  Operational Impacts of Devices and Sensors Information  Document
 PSAP  Operations 
 NENA-INF-007.1-2013  Handling Text-to-9-1-1 in the PSAP Information Document
 PSAP  Operations 
 APCO/NENA ANS 1  .107.1-­‐2015   Standard for the Establishment of a Quality Assurance and  Quality Improvement Program for Public Safety Answering  Points   (ANSI Approved)  PSAP  Operations


This document was developed by NENA, the National Association of State 911 Administrators (NASNA), and the Industry Council for Emergency Response Technologies (iCERT), in cooperation with the National  9-1-1 Program.

 PSAP  Operations  2019 FEB


 NENA-REF-005.1-2020 NG9-1-1 Guide for 9-1-1 Authorities  Communications 2020/04/21
 REF  SMS Text to 9-1-1 Resources  Communications  2014/05/14
 PSAP Interim Text to 9-1-1 Support Documents  Communications   2014/12/02 

 NENA Recommended Public Education Plan for Interim  SMS Text-to-9-1-1

 Communications    2015/03/31 
 NENA Recommended NG9-1-1 Public Education Plan for  Elected Officials and Decision Makers
 Wireless 9-1-1 Consumer Education
 Number Portability Consumer Education
 Communications  2011/05/09
 Public Education Funding & Resources
 Communications  2001/06/27
 Basics of Public Education  
 Public Education Clearinghouse Form
 REF   Tools for PSAPs to use when working with App Providers
 PSAP  Operations   2014/05/13


 57-001  Wireless E9-1-1 Overflow, Default and Diverse Routing  Standard & A PSAP Managers’ Guide to GIS & Wireless    9-1-1
 PSAP  Operations 
 57-002  E9-1-1 Wireless Maintenance Call Routing & Testing  Validation Standard     including Call Routing & Testing  Validation Worksheet & Sample Non-Disclosure Agreement
 PSAP  Operations 
 57-501  Wireless Phase I & II Features and Functions Information  Document
 PSAP  Operations 
 57-502  Wireless Phase I/II Planning and Implementation Checklist  and Modules Information Document including Service  Agreements
 PSAP  Operations 
 60-601  Model Baseline Guidelines for Drafting Statutes or Rules  Associated with Prepaid Wireless Service and 9-1-1  Emergency Service Fees Information Document
 Regulatory/  Legislative
 APCO-NENA ANS 1  105 2-2015   Standard for Telecommunicator Emergency   Response Taskforce (TERT) Deployment   (ANSI   Approved)
 National Joint  TERT Initiative
  Recommended Minimum Training Guidelines for Telecommunicators ProjectFacilitated by the National 9-1-1 Program 2016/05/19
  Recommended Best Practices for Supplemental        9-1-1 Location Data NENA, NASNA,   iCERT 2019 Feb.

  Questions? Please contact NENA's Committee Resource Manager.

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