Tactical Dispatch for The Telecommunicator



Course syllabus

Course Description

In today’s communication centers, the need for Tactical Dispatchers is increasing. Agencies are sending their 9-1-1 Telecommunicators into field situations to staff communications vehicles for a variety of incidents. In this course, Telecommunicators will be given information on the tactics and resources used in the field.

This hands-on, interactive workshop will allow participants to learn new methods, discuss changing trends, and practice with exercises and group discussions. Topics will include: How ICS & NIMS apply to Tactical Dispatching, on-scene roles and responsibilities, proper use of common field communication technology, mutual aid for Emergency Communications and continued education & training.

Continuing Education Credits

1 point


IAED accepts NENA courses as continuing education. Get details at emergencydispatch.org/certification.

State Certifications:      Michigan - NENA 201803A, Idaho P.O.S.T. Course #: 217

Contact us for details regarding other certifications.

Interested in Hosting a Course

Who should attend?

Telecommunictors
Supervisors
CTO
Managers/Directors

What are they saying?

Favorite part of the course: "Learning how to set up a tactical dispatch program."
"I can actually say the entire class was engaging!"
"I think the course and materials was outstanding for this class."
“The course provided real world scenarios of when Tactical Dispatchers were deployed and how they aided and improved the incident response."
"Scenario's brought everything together."
"The real life examples the instructor used to help us understand how and why Tactical Dispatch teams are important."

Your Instructors:

Brian Tegtmeyer, ENP

Brian is the Executive Director at DuPage Public Safety Communications (DU-COMM) and has worked in public safety communications for more than 21 years. In his current position, Brian runs a consolidated 9-1-1 center in the second-largest county in Illinois, serving over 44 police and fire agencies, and more than 800,000 citizens.



Leslie Whitham, ENP

Leslie is a Public Safety Dispatch Supervisor for the Chino Police Department in Chino, California and has worked in the public safety field for more than 25 years. A longtime supervisor and instructor, Leslie brings a commitment to teaching and a belief in the importance of comradery amongst 9-1-1 professionals with her to NENA.



Lisa Fulton, ENP

Lisa Fulton (ENP) is the former Manager of the Metropolitan Nashville Department of Emergency Communications (MNDEC) and has worked in emergency communications, broadly speaking, for 25 years. Currently, Lisa manages the development of NENA’s online content, including the Webinar Wednesday program, and is the instructor for several courses on industry best practices.



Ty Wooten, ENP

Ty is NENA’s Director of Education and has been working in the public safety arena for nearly 25 years. In working for NENA, Ty oversees the development and delivery of the organization’s educational offerings, which are accessible to more than 15,000 NENA members.

Cost: Member $199 | Non-member $275 | Outright Purchase $4,000



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