NENA Education & Training Program

The National Emergency Number Association is proud to offer a full range of courses designed to meet the needs of 9-1-1 professionals, no matter what your role may be. Each course has been designed by a committee of 9-1-1 industry leaders, courses are delivered by instructors who are experienced 9-1-1 veterans and updated on a continuous basis to reflect the ever changing realities of 9-1-1.

NENA are proud to offer you courses that span the breadth and depth of 9-1-1 technology and PSAP operations topics including those that focus on the importance of supporting and developing you the individual 9-1-1 professional. With thousands upon thousands of satisfied students from coast to coast and around the globe, it is our ongoing mission to provide the very best, vital training to emergency communications professionals at every stage of their career.

Visit the NENA Education Calendar to see what courses are coming up in your area!

Question about Hosting a NENA Course

If you are interested in taking a course that is not currently scheduled to be offered in your area, visit our Host a Course page to find out how you can bring it directly to you. You can also contact NENA's Education Director, Ty Wooten, or Amanda Tegtmeyer for additional information.

Available Courses


To provide the very best operational guidance and support to the nation's public safety answering points, emergency response centers, and aligned organizations (i.e., emergency management/emergency response) NENA has developed a range of courses delivered by experienced PSAP instructors.

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You need the very best well trained individuals to run the very best PSAP and 9-1-1 operations centers, find out how NENA can help develop you and your staff.






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Working in high pressure environments can raise interpersonal issues, find out how NENA's courses can help you deal with and overcome these issues







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Todays operations centers are increasingly complex and technical environments, let NENA show you how to understand and make the very best out of the technical resources available to you and your staff.







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9-1-1 centers have to be ready to face all kinds of challenges. Attend these courses to understand how natural and manmade events can impact your center and how you can overcome – or prevent – them. Additional courses focus on how to build or consolidate new centers that are built to meet the technical and operational needs of the 21st Century emergency communications environment.

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NENA’s flagship three- and five-day offerings provide in-depth training and networking opportunities that help you build a long and successful career in 9-1-1. Whether you’re a supervisor, trainer, or manager – or are aspiring to be – you won’t find better opportunities to learn, grow, and get practical tools that will improve your center’s operations right away.


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NENA’s web-based training provides the public safety community with an exciting and cost-effective way to stay on top of the latest developments in 9-1-1 without having to take time away from the office. NENA offers 9-1-1 professionals access to live, interactive webinars that feature public safety leaders and industry experts. for additional information.



Find all Webinars

If you are interested in taking a course that is not currently scheduled to be offered in your area, visit our Host a Course page to find out how you can bring it directly to you.

Contact NENA's Education Director, Ty Wooten, or Amanda Tegtmeyer for additional information.





Host a Course

Education Summits

In an effort to help to bring more in-person training to our members across the nation, we are pleased to announce the NENA Education Summit series! These three-day summits are being held in selected regional hubs around the country, providing the area’s 9-1-1 professionals with opportunities to attend three different highly requested NENA courses in three days.

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Meet our course instructors


The photo comprises of board members and NENA instructors

Education Advisory Board

It is the mission of the Education Advisory Board (EAB) to provide educational opportunities and resources to carry NENA’s message to its members and the broader public safety community. In addition, the EAB provides the NENA Executive Board with committee support in defining and developing NENA’s educational mission.

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