ENP Certification
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Impact of COVID-19 on NENA's ENP Program

What is ENP Certification?

Certification is a tool of a professional association to establish the benchmarks of performance that will signify a broad-based competence in the professional field.
By successfully completing your certification, you will:

  • Demonstrate a mastery of the comprehensive knowledge base required for emergency number program management.
  • Help to raise industry standards and increase the respect and prestige of those involved in 9-1-1.
  • Confirm your commitment to the 9-1-1 profession by showing yourself to be a leader in public safety and pledging yourself to stay aware of current issues and developments in the field.
Goals of Certification

The NENA Executive Board first formed a Certification Committee in 1992 to explore the development of a certification program for individuals involved in emergency number program management. After a thorough review of the certification process, the Executive Board approved the Committee's recommendation to go forward with the establishment of an Emergency Number Professional Certification Program. This recommendation included several goals:

  • To establish the comprehensive body of knowledge for Emergency Number Professionals.
  • To promote a standard of competence for Emergency Number Professionals that will be recognized and accepted by the 9-1-1 profession, government agencies, the business community, and the general public.
  • To ensure an awareness of current issues and developments in the 9-1-1 profession.
  • To provide formal recognition of individuals for professional achievement.
  • To encourage professional growth and enhance the self-esteem of Emergency Number Professionals.
Application Procedure|Materials & Resources|ENP Certification for Affiliate Countries

Why should I become an ENP?

  • ENPs are leaders in the 9-1-1 profession.
  • ENPs receive significant discounts on National NENA conferences and events.
  • More management jobs now require you to have your ENP certification before you apply.
CLICK TO Hear from current ENPs about the value of certification!

How can I obtain ENP Certification?

Candidates must first meet the eligibility requirements and submit an application. Once your application has been approved. The next step is to sit for and pass the ENP exam. Once a candidate has earned the ENP credential they maintain it by fulfilling re-certification points requirements every four years, or passing the exam again prior to the re-certification deadline.
The following eligibility criteria have been established by the NENA Institute Board for determining if an individual is qualified to take the Emergency Number Professional (ENP) Certification Exam.

Experience Criteria -In order to sit for the ENP Certification Exam, a candidate must meet the following experience criteria:
A. Three years experience in Emergency Communications
B. Three years experience with a commercial provider of Emergency Communications products and services

Point Accumulation - Having satisfied the three-year minimum experience criterion, each candidate must accumulate a total of 10 points as follows:

  • Experience - Each additional year of experience (full-time equivalent) in Emergency Communications will count for 2 points, with a maximum of 10 points being granted.
  • Education - College degrees will earn points as noted below (choose highest degree):
  • Associate Degree - 2 points

    Bachelor Degree - 4 points

    Graduate Degree - 6 points

  • Professional Development and Service
  • NENA in-person courses or Instructor-led online (ILO) courses completed (Course Listing) will earn 1 point each. Completion of NENA's Center Manager Certification Program (CMCP) will earn 5 points. A maximum of 5 points will be granted.

    Holding an office in NENA at the Chapter or National level will earn 1 point, with a maximum of 1 point being granted.

    Other professional certifications (e.g. CEM) will earn 1 point, with a maximum of 1 point being granted.

Application Procedure|NENA Institute Board

Exam Schedule

ENP exams are scheduled four times annually for a two-week period each - Winter, Spring, Summer, and Fall. The ENP examination will be administered on a daily basis during the two-week period, Monday through Saturday, at computer-based testing facilities throughout the US and Canada.  Candidates may also select the remote testing option. 

Exam Period Exam Dates Application Deadline
Fall 2020  October 3 - 17   September 4, 2020
 Winter 2021 January 23 - February 6 December 11, 2020
Spring 2021April 3 - 17March 5, 2021

Application Procedure, Testing & Fee Summary

The application will be evaluated by the ENP Certification Board. Candidates must accumulate a minimum of 10 points to qualify to sit for the exam. A candidate whose application has been accepted may sit for the exam at any designated test location.

Please register for the exam by submitting the Eligibility Application and the Testing Center Application to NENA. You may schedule your exam once you receive your official Scheduling Authorization Notice from the Test Administrators (notices@ptcny.com). Please do not register for the exam until you can commit to testing during the testing period you select on your application form. Transfer between testing periods is only permitted on a case-by-case basis, and must be requested before the exam period begins.

NENA contracts with Professional Testing Corporation (PTC), a company specializing in the administration of certification examinations for associations.  PTC assists the NENA Institute Board in the development of the 150-question examination forms each year, and maintains the Item Bank, a repository for over 800 items, or questions, from which the ENP examination is constructed.  

PTC in turn contracts with Prometric, a company that maintains on-site locations throughout the world for candidates to sit for the examination.  Recently, NENA has worked with PTC and Prometric to offer remote testing in addition to on-site testing.

On-site vs. Remote Testing

PTC and Prometric have prepared documents for those considering the remote testing option.  Those documents include a useful document from PTC with FAQ's about remote testing available here.    PTC also maintains a Candidate-Corner newsletter here.

Those wanting to learn more about the on-site or remote testing experience are encouraged to view a video prepared by Prometricor read the Prometric User's Guide. 

NENA has made every effort to accommodate those who would like to become ENP's.  Having the remote testing option in addition to on-site testing allows greater flexibility in testing.  Candidates are encouraged to learn all about remote testing and how it differs from on-site testing before choosing the remote testing option. 

You may search for available testing center locations online atprometric.com/nena. Click on the "Locate" link, and then select Emergency Number Professional Certification Examination as the test. Click the forward arrow, and then enter your address and testing date details. You may only schedule your exam once you receive your official Scheduling Authorization Notice from the test administrators (PTC).

Please refer to the ENP Application Handbook for additional information on remote vs. on-site test in the application process.

Fee Summary

The Examination cost includes a non-refundable $150 processing fee.

  • NENA Members $420 (US Dollars)
  • Non-members $550 (US Dollars)
  • Re-examination $150 (US Dollars)
Click here for the Application Handbook

ENP Exam Materials & Resources


Questions or More Information?

If you have any questions or need further information about the ENP Program, you may contact the ENP Certification team at ENPCert@nena.org or a member of the  NENA Institute Board.