PSAP Logistics Committee

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NENA Development Group



The mission of the PSAP Logistics Committee is to focus on the overall management of state, region, and local 9-1-1  operations, generally technically or systems focused on subjects such as:

  • Service Provider RFPs and agreements
  • Cooperative agreements
  • Error resolution process in conjunction with data management
  • System performance requirements
  • Contingency planning
  • System quality assurance
  • System security certificate management (agency adherence to system security requirements)
  • System integration



Lisa Dodson, ENP
Motorola Solutions Inc. 


Amy McDowell, ENP
Greenville County SC


 Working Groups

·        NG9-1-1 Data Flow (Co-Chairs: Richard Muscat, Amy McDowell ENP):  

A NENA NG9-1-1 Data Flow WG is forming regarding issues associated with NG9-1-1 data presentation at the PSAP and utilization of information that be part of or associated with NG9-1-1 calls. In NG9-1-1 a call may include a variety of different information. This WG will address the NG9-1-1 data flow process, which will be far richer than the ALI data used in E9-1-1. Issues to be addressed will include data flow and alternatives, timing, display and presentation issues and other related aspects involved in the flow of data and how to best address potential issues. The expected outcome would be a Standard(s) and/or other document(s) that would clearly define recommended structure and minimum content of data to be provided to the PSAP and other points under NG9-1-1 operations; transitioning from today’s legacy E9-1-1 process to NG9-1-1; and the development of other potential data sources that may be utilized by the PSAP. Individuals from a diverse set of skills, including PSAP operations, equipment manufacturers, IT specialist, incident command, and other aspects of public safety are encouraged to join this working group. 



·        Management of Emergency Incident Data Object (EIDO) (Co-Chairs: Diane Harris ENP, Mark Hannah; Amy McDowell, ENP       

The Management of EIDO Working Group will focus on developing an ANSI accredited NENA/APCO Standard to provide guidance to 9-1-1 Authorities, PSAP Managers, and application developers on how to manage data interoperability between NG9-1-1 functional elements, public safety applications within the PSAP, originating & assisting PSAPs, emergency responder applications and other law enforcement, fire and EMS entities. Expertise in data & information sharing at the PSAP is desired. Operational expertise familiar with the needs for exchanging data between call takers and dispatchers, emergency responders and other user systems is also highly sought. We are looking for a well-balanced group that will include contributions from technical and operational subject matter experts. ANSI project initiation notice was published in May 2015. Calls are Monday's at  3-4 pm ET.  



  • PSAP Guidelines for RTT Readiness WG (Co-Chairs: Toni Dunne, ENP, Sandra Dyre, ENP)  

The FCC provided its Report and Order (R&O) regarding the transition to Real-Time Text (RTT) in late 2016 identifying a requirement for Tier 1 wireless carriers to provide at least one RTT capable handset option by December 31, 2017. In general, traffic generated by RTT capable handsets will be converted by the wireless carrier to TTY so legacy PSAPs can receive the call using legacy TTY devices through either E9-1-1 or transitional NG9-1-1 systems. As a service to be requested, currently there is no process to determine if a wireless carrier is RTT capable in a serving area, to verify that a NG9-1-1 PSAP is capable of receiving native RTT, and there is no criteria or method for the PSAP to notify the wireless carriers of their readiness. 
Volunteers are being sought to participate in the PSAP Guidelines for RTT Readiness Working Group. While no specific knowledge is necessary to join the working group, subject matter experts from the PSAP, Carrier, Accessibility, CPE, and Network Provider communities are desired to ensure the best understanding of industry needs for the creation of proper implementation guidelines. The PSAP Guidelines for RTT Readiness Working Group plans to meet Fridays, starting October 5, 2018, at 11:00 EST. 



  • Spoofing Mitigation WG, Co-Chairs Terry Reese and Katy Myers:         

There is currently a strong focus by regulators in North America on combating nuisance calls, including robocalling and illegitimate caller ID spoofing, using caller authentication techniques based on standards developed by ATIS and the IETF. While published standards address mechanisms for caller authentication in general, they do not specifically consider caller authentication in the context of 9-1-1 calls or callback calls. There are new standards development activities underway to address the application of caller ID spoofing mitigation techniques to 9-1-1 and callback calls. It is critical that Public Safety have input into these standards development activities to ensure that the operational needs of 9‑1‑1 Authorities/PSAPs are supported by the standards that ultimately get generated.

This WG, which will be comprised of individuals with PSAP Operations expertise, as well as individuals with technical expertise, will address the needs of Public Safety, as well as other operational considerations associated with applying caller information spoofing mitigation techniques to 9-1-1 calls and callback calls. Topics to be addressed by the WG include:

  • Identification of use cases associated with legitimate and illegitimate caller ID spoofing
  • Description of the information that should be displayed at the PSAP when verification of caller information passes/fails
  • Specification of the handling/treatment of calls where the caller information is suspected to be spoofed
  • Description of the role of analytics in the display and treatment of suspected spoofed calls
  • Considerations related to caller location spoofing reporting and mitigation
  • Considerations related to the display of PSAP caller ID on callback calls (and in particular, the ability to allow the PSAP caller ID to remain “private”)

The specific schedule (i.e., day and time) the PSAP Logistics Spoofing Mitigation WG conference calls will be determined once WG participants have been identified.


Standards & Documents for this Committee