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NENA, an ANSI-accredited Standards Developer, produces several classes of documents that are published by NENA as an information source for the industry. Documents are filed under their respective Committee.

NENA reserves the right to revise the documents for any reason including, but not limited to, conformity with criteria or standards promulgated by various regulatory agencies, utilization of advances in the state of operational techniques or services described herein. Be advised that drafts of NENA documents during development phases are not legitimate for use to support business claims of NENA compliance for procedures, processes, and/or products.

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Administrative Documents     

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NENA maintains a document archive for research and historical purposes.
The user is cautioned to note the date of these documents, and recognize that more current information may be available.

#All NENA Standards

  
Doc Number Doc Name Committee Approved Date

ACCESSIBILITY DOCUMENTS

 APCO/NENA ANS  3.105.1-2015 (originally  NENA 52-001 & 52-003)  Minimum Training Standard for TDD/TTY Use in the Public  Safety Communications Center  (ANSI accredited)
  Accessibility   2015/02/24 
 52-002

 Managers Guide to the ADA Title II: Direct Access                   *****Update In Progress****

  Accessibility
  2005/02/01 
 52-501  TTY Phone Pals Program Operational Information Document
  Accessibility
  2004/07/29

 NENA-INF-013.2-2015  (originally 52-502)

  Video Relay Service & IP Relay Service PSAP Interaction  Information Document 
  Accessibility
  2015/06/27





PSAP EQUIPMENT & SYSTEMS DOCUMENTS

NENA-STA-027.3-2018 (originally 04-001)

Recommended Generic Standards for E9-1-1 PSAP  Equipment  (ANSI accredited)

  Agency  Systems  2018/07/02
 NENA-STA-026.5-2016  (originally 04-002)

PSAP Master Clock Standard (ANSI accredited)

  Agency  Systems
  2016/12/21
 04-003  Generic Standards E9-1-1 ISDN PSAP Equipment Utilizing  Basic Rate Interface (BRI)  ARCHIVED 01/24/2017
  Agency  Systems
  1999/05/01 
NENA-STA-028.2- 2018 (originally 04- 004)

 Generic Standards for E9-1-1 PSAP Intelligent Workstation  (IWS) Equipment  

  Agency  Systems
  2018/06/16
NENA-INF-029.2-2018 (originally 04-501)

 Integrating Applications on Intelligent Workstations  Technical Information Document  

  Agency  Systems
  2018/08/12
 NENA-INF-024.2-2018 (originally 04-502)

 E9-1-1 PSAP Site Characteristics Technical Information  Document

  Agency  Systems  2018/02/14





DATA STRUCTURES DOCUMENTS (including NG9-1-1)
 NENA STA-015.10-2018 (Originally 02-010)  NENA Standard Data Formats for E9 1 1 Data Exchange & GIS Mapping
  Data  Structures  2018/08/12
 NENA-STA-006.1-2018  NENA Standard for NG9-1-1 GIS Data Model  Data  Structures  2018/06/16
 02-501  Wireless (Pre-XML) Static and Dynamic ALI Data Content  Information Document  Data  Structures  2006/10/16
 02-503  XML Namespaces Information Document  Data  Structures  2007/02/23
 04-005  ALI Query Service Standard    2006/11/21
 NENA-STA-012.2-2017 (originally 71-001)

 NG9-1-1 Additional Data Standard 

  Data  Structures  2017/12/21
 NENA-STA-004.1-2014  NENA Next Generation United States Civic Location Data 
 Exchange Format (CLDXF)		  Data  Structures  2014/03/23

 NENA-STA-008.2-2014  (originally 70-001)

  NENA Registry System (NRS) Standard  Data  Structures  2014/10/06
 NENA/APCO-INF-005  NENA/APCO Emergency Incident Data Document (EIDD)    Information Document  (superseded  by  APCO NENA  2.105.1-2017)  Agency  Systems 

 2017/01/03 
 APCO/NENA 2.105.1-  2017

 NG9-1-1 Emergency Incident Data Document (EIDD)                         (ANSI accredited)

 NIEM IEPD (Schemas & other documents)

 Registries

 NENA-REF-011, EIDD/IDX FAQs

  Agency  Systems  2017/01/03
       
  DATA MANAGEMENT DOCUMENT (including NG9-1-1)    
 02-011  Data Standards For Local Exchange Carriers, ALI Service  Providers & 9-1-1 Jurisdictions 
  Data  Management  2012/05/12
 02-013

 Data Standards for the Provisioning and Maintenance of  MSAG Files to VDBs and ERDBs

***No further updates to be made***

  Data  Management

 2008/06/07

 Reviewed 9/12/2014
 02-014

 GIS Data Collection and Maintenance Standards

  Data  Management
  2007/06/17
 02-015  Standard for Reporting and Resolving ANI/ALI  Discrepancies and No Records Found for Wireline, Wireless  and VoIP Technologies
  Data  Management
  2009/06/06
 02-502  NENA Company ID Registration Service Information  Document
  Data  Management
  2008/11/12
 06-001
  Standards for Local Service Provider Interconnection  Information Sharing
  Data  Management
  2004/08/01
 71-501
  Synchronizing Geographic Information System Databases  with MSAG & ALI Information Document  Data  Management
  2009/09/08
 71-502
  An Overview of Policy Rules for Call Routing and Handling  in NG9-1-1 Information Document
  Data  Management
  2010/08/24
 NENA-INF-011.1-2014   NENA NG9-1-1 Policy Routing Rules Operations Guide   Data  Management   2014/10/06 
 NENA-INF-014.1-2015  NENA Information Document for Development of  Site/Structure Address Point GIS Data for 9-1-1  Data  Management   2015/09/18
 NENA-STA-003.1.1-2014  NENA Standard for NG9-1-1 Policy Routing Rules
  Data  Management
  2014/12/01
 NENA-REQ-002.1-2016  NENA Next Generation 9-1-1 Data Management  Requirements  Data  Management  2016/03/10
 NENA-STA-005.1.1- 2017  NENA Standards for the Provisioning and Maintenance of GIS data to ECRF and LVFs  Data  Management  2017/08/10
 NENA-INF-027.1-2018  NENA Information Document for Location Validation Function Consistency   Data  Management  2018/08/12 





MULTI LINE TELEPHONE SYSTEM (MLTS)  and PRIVATE BRANCH EXCHANGE (PBX) DOCUMENTS

 03-502  Trunking for Private Switch 9-1-1 Service Information  Document  Interconnection   & Security  2003/04/11
 06-003  Private Switch (PS) E-9-1-1 Database Standard
 Data  Management
  2004/08/01
 06-502  Industry Common Mechanisms for MLTS E9-1-1 Caller  Location Discovery and Reporting Information Document
  Data  Management
  2008/10/25





NETWORK DOCUMENTS

 03-002

NENA Standard for the Implementation of Enhanced MF Signaling, E9-1-1 Tandem to PSAP

***No further updates to be made - reference only***

   Interconnection   & Security  2007/01/17
 03-003  Implementation of Inter-Networking, E9-1-1 Tandem to  Tandem Reference
  Interconnection   & Security
  2000/02/01
 03-004
  E9-1-1 Functional Entity Model Standard
  Interconnection   & Security
  2008/01/19
 03-005

 Generic Requirements for an E9-1-1 SR  ***ARCHIVED***

  Interconnection   & Security
  2004/01
 03-006
  E9-1-1 Call Congestion Management Standards
  Interconnection   & Security
  2003/03/06
 03-008 
  E9-1-1 Default Assignment and Call Routing Functions  Standard
  Interconnection   & Security
  2008/01/19
 03-501  Network Quality Assurance Information Document
  Interconnection   & Security
  2005/10/03
 03-503
  SS7 Guidelines for Wireline and VoIP Emergency Services  Gateway Interconnection to 9-1-1 Selective Routers  Information Document **NO FURTHER UPDATES***** 
  Interconnection   & Security

 2005/10/2

 Reviewed 9/12/2014

 03-504

 PSAP Call Back to All 9-1-1 Callers, Combating Wireless  E911 Fraud and Mobile Emergency Service (E911M)  Information Document          *****ARCHIVED*****
  Interconnection   & Security
  2005/10/20
 03-506
  E9-1-1 Voice Circuit Requirements, Providing a P.01 Grade  of Service Information Document
  Interconnection   & Security
  2007/04/13
 03-507
  ESQK Guidelines for VoIP to E9-1-1 Connectivity  Information Document
  Interconnection   & Security
  2009/03/09
 03-508
  Impacts of Using a Common Trunk Group to Carry Calls of  Multiple Service Types into a Legacy Selective Router  Information Document
  Interconnection   & Security
  2010/03/15
 03-509
  Femtocell and Universal Mobile Access (UMA) Information  Document           and UMA Appendix
  Interconnection   & Security
  2011/01/27
 05-001   Standard for the Implementation of the Wireless Emergency  Service Protocol E2 Interface    Interconnection   & Security   2003/12/02 
 05-501  SS7 Guidelines for MSC to Selective Router Connectivity  Information Document
  Interconnection   & Security

 2002/10/16

 Reviewed 9/12/2014
 NENA-INF-002.1-2012  The Effect of Mass Calling Events on Legacy SR to PSAP  Trunking Information Document
  Interconnection   & Security
  2012/08/28
 NENA INF-018.1-2017  NENA Non Mobile Wireless Service Interaction Information Document   Interconnection   & Security  2017/02/16





NG9-1-1 TRANSITION PLANNING DOCUMENTS

 NENA-INF-008.2-2014  (originally 77-501)  NG9-1-1 Transition Plan Considerations Information  Document
  NG Transition  Planning  2013/11/20





SECURITY DOCUMENTS

 04-503  Network/System Access Security Information Document
  Interconnection   & Security
  2005/12/01
 75-001

 Security for Next-Generation 9-1-1 Standard                            (NG-SEC)

 Portions of this document are appropriate for E9-1-1 as well.

  Interconnection   & Security
  2010/02/06
 75-502

 Next Generation 9-1-1 Security Audit Checklist Information  Document

Portions of this document are appropriate for E9-1-1 as well.

  Interconnection   & Security
  2011/12/14
 NENA-INF-015.1-2016

NENA NG9‑1‑1 Security Information Document

Portions of this document are appropriate for E9-1-1 as well.

  Interconnection   & Security  2016/12/08
 NENA-INF-023.1-2017  NENA Call Blocking Information Document  PSAP  Operations  2017/11/02





VOICE OVER INTERNET PROTOCOL (VoIP) DOCUMENTS

 08-001  Interim VoIP Architecture for Enhanced 9-1-1 Services (i2)  Standard
  Interconnection   & Security
  2010/08/11
 08-503  VoIP Characteristics Information Document
  Interconnection   & Security
  2004/06/10
 08-504  VoIP Standards Development Organization Information  Document
  Interconnection   & Security
  2004/06/08
 57-503  Procedures for Notification of ERDB & VPC Operators of  ESN Changes by 9-1-1 Administrator Information Document
  PSAP  Operations
  2008/01/08
 58-502  VoIP Funding and Regulatory Issues Information Document
  PSAP  Operations
  2006/06/06





NEXT GENERATION 9-1-1 (NG9-1-1) DOCUMENTS

 08-002  Functional and Interface Standards for NG9-1-1
  Interconnection   & Security
  2007/12/18
 NENA-STA-010.2-2016 (originally 08-003)

 Detailed Functional and Interface Standards for the NENA  i3 Solution   

 NENA Registry System (v2 schemas are shown under "i3-v2-xml-schemas"

 *****Update In Progress*****

  Interconnection   & Security
  2016/09/10
 08-501  Interface between the E9-1-1 Service Provider Network  and the Internet Protocol (IP) PSAP Information Document
  Interconnection   & Security
  2004/06/15
 08-502  E9-1-1 Requirements Information Document
  Interconnection   & Security
  2004/07/23
 08-505  Methods for Location Determination to Support IP-Based  Emergency Services Information Document
  Interconnection   & Security
  2006/12/21
 NENA-INF-016.2-2018 (originally 08-506)
  Emergency Services IP Network Design Information Document  
  Interconnection   & Security
  2018/04/05
 08-751  NENA i3 Requirements Document
  Interconnection   & Security
  2006/09/28
 08-752  Location Information to Support IP-Based Emergency  Services Requirements Document
  Interconnection   & Security
  2006/12/21
 57-750  NG9-1-1 System and PSAP Operational Features and  Capabilities Requirements Document
  PSAP  Operations 
  2011/06/14
 73-501  Use Cases & Suggested Requirements for Non-Voice-  Centric Emergency Services Information Document
  Interconnection   & Security
  2011/01/11
 NENA-INF-003.1-2013  Potential Points of Demarcation in NG9-1-1 Networks  Information Document
  Interconnection   & Security
  2013/03/21
 NENA-INF-006.1-2014   NG9-1-1 Planning Guidelines Information Document  NG Project  Lead Team   2014/01/08 
 NENA-INF-009.1-2014   Requirements for a National Forest Guide Information  Document   Interconnection   & Security   2014/08/14 
 NENA/APCO-REQ-001.1.2-2018  NENA/APCO NG9-1-1 PSAP Requirements Document  (ANSI   Agency  Systems  2018/04/05
 NENA-STA-019.1-2018

 NG9-1-1 Call Processing Metrics Standard                                (ANSI accredited)

  Agency  Systems  2018/07/02





NON-TRADITIONAL DOCUMENTS

 07-501

Future 9-1-1 Models Information Document ARCHIVED 20150922

  Interconnection   & Security
  2004/06/01
 07-502  Non-Traditional Communications for E9-1-1 Information  Document ARCHIVED 20150922
  Interconnection   & Security
  2001/03/20
 07-503  Network Interfaces for E9-1-1 and Emerging Technologies    Information Document ARCHIVED 20150922
  Interconnection   & Security
  2002/09/11
 07-504

Automatic Collision Notification & Vehicle Telematics  Information Document                                                ***No further updates to be made - reference only***

  Interconnection   & Security
  2007/06/01
   Vehicle Emergency Data Set, Advanced Automatic Crash  Notification (AACN) Joint APCO/NENA Data  Standardization Working Group, Version 3.0.    2012/04/13 





PSAP OPERATIONS - CONTINGENCY PLANNING

  NENA-INF-017.2-2015  (originally 53-001)

 PSAP Disaster & Contingency Plans Model  Recommendation

  PSAP  Operations 
  2015/11/12
 NENA-STA-009.2-2015  (originally 53-002)
  Mutual Aid Standard/Model Recommendation
  PSAP  Operations 
  2015/05/07
 NENA-INF-019.2-2016  (originally 53-501 & 53-502)  Hazard and Vulnerability Analysis Information Document 
  PSAP  Operations 
  2016/09/10
 NENA-INF-020.2-2017 (originally 53-503)
  PSAP Survivability Information Document
  PSAP  Operations 
  2017/01/12
 NENA-INF-026.2- 2018 (originally 53 504)  Drills and Exercises Information Document
  PSAP  Operations 
  2018/04/05
 NENA-INF-012.2-2015  (originally 53-506) 
  Inter-Agency Agreements Model Recommendations  Information Document
  PSAP  Operations 
  2015/01/08
NENA-INF-025.2-2017 (originally 53-507)  Virtual PSAP Management Information Document
  PSAP  Operations 
  2017/12/21
 APCO-NENA-ANS 1-  102-  2-2010 (originally 53-505)  APCO-NENA Service Capability Criteria Rating Scale  Information Document   (ANSI accredited)  PSAP  Operations   2010/07/28 
 NENA-INF-010.2-2018  NENA Succession Planning Information Document  PSAP  Operations    2018/05/24 





PSAP OPERATIONS - HUMAN RESOURCES

 54-001  Communications Center/PSAP Daily Personnel Operations  Model Recommendation
  PSAP  Operations 
  2004/11/18
 54-002  See NENA-STA-007.1   PSAP  Operations 
  2014/06/14
 NENA-REF-004.3-2017  (originally 54-501)
  NENA Resource List for Human Resources Information as  well as PSAP Staffing Guidelines Report & Staffing  Worksheet
  PSAP  Operations 

 2017/05/30
 54-750  Human Machine Interface & PSAP Display Requirements
  PSAP  Operations 
  2010/10/20
 NENA-STA.001.1-2013  Suicide Prevention Standard
  PSAP  Operations 
  2013/06/15
 NENA-STA.002.1-2013  9-1-1 Acute/Traumatic and Chronic Stress Management  Standard
  PSAP  Operations 
  2013/08/05
 NENA-STA-007.1  (originally 54-002)   Hearing Standards for Public Safety Telecommunicators  PSAP  Operations   2014/06/14
 NENA-REF-001-2003 
  PSAP Staffing Guidelines Report & Staffing Worksheet   PSAP  Operations    2003/08/01





PSAP OPERATIONS - STANDARD OPERATING PROCEDURES

 56-001

 Guidelines For Minimum Response To Wireless 9-1-1 Calls                     *****Update In Progress*****

  PSAP  Operations 
  2004/11/18
 56-002
  NENA Standard For NORAD/FAA Notification: Airborne  Events
  PSAP  Operations 
  2008/05/06
 56-003
  Minimum Standards for Emergency Telephone Notification  Systems
  PSAP  Operations 
  2004/06/12
 56-004
  TTY/TDD Communications Standard Operating Procedure  Model Recommendation
  PSAP  Operations 
  2005/06/25
 56-005

 Call Answering Standard/Model Recommendation                         *****Update In Progress*****

  PSAP  Operations 
  2006/06/10
 56-006

 Emergency Call Processing Protocol Standard                           *****Update In Progress*****

  PSAP  Operations 
  2008/06/07
 56-007  Pipeline Emergency Operations Standard/Model  Recommendation
  PSAP  Operations 
  2010/11/11
 56-501

 Silent or Hang-Up 9-1-1 Calls for Service Information  Document            *****Update In Progress*****

  PSAP  Operations 
  2002/08/23
 56-503  Wide Area / Statewide Emergency Notification Systems  Information Document
  PSAP  Operations 
  2006/06/06
 56-505  Guidelines for Handling Calls Regarding Missing and  Exploited Children Information Document
  PSAP  Operations 
  2007/05/22
 56-506  NENA Public Safety Answering Point Site Selection  Criteria Operations Information Document
  PSAP  Operations 
  2008/06/07
 NENA-STA-013.2-2016 (originally 56-507)  PSAP & Railroad Interaction Standard (ANSI accredited)
  PSAP  Operations 
  2016/03/31
 NENA-INF-022.2-2017 (originally 56-508)  Protocol for Handling Calls Regarding Human Trafficking  Information Document 
 PSAP  Operations 
  2017/07/13
 56-509  NENA/APCO Best Practices Model for Third Party  Emergency Medical  Dispatch Services and PSAPs  Information Document
  PSAP  Operations   2011/06/13
 NENA-INF-001.1-2012  Social Networking in 9-1-1 PSAPs Information Document
  PSAP  Operations 
  2012/08/08
 NENA-INF-004.1-2013  Operational Impacts of Devices and Sensors Information  Document
  PSAP  Operations 
  2013/08/05
 NENA-INF-007.1-2013  Handling Text-to-9-1-1 in the PSAP Information Document
  PSAP  Operations 
  2013/10/09
 APCO/NENA ANS 1  .107.1-­‐2015   Standard for the Establishment of a Quality Assurance and  Quality Improvement Program for Public Safety Answering  Points   (ANSI accredited)  PSAP  Operations 
  2015/04/02 





PUBLIC EDUCATION & PSAP TRAINING

 REF  SMS Text to 9-1-1 Resources  PE & PT
  2014/05/14
 NENA-REF-002.2-2014
  PSAP Interim Text to 9-1-1 Support Documents  PE & PT   2014/12/02 
 NENA-REF-003.1-2015

 NENA Recommended Public Education Plan for Interim  SMS Text-to-9-1-1

  PE & PT    2015/03/31 
 REF
  NENA Recommended NG9-1-1 Public Education Plan for  Elected Officials and Decision Makers
  PE & PT
  2013/09/24
 REF
  Wireless 9-1-1 Consumer Education
  PE & PT
  2011/05/09
 REF
  Number Portability Consumer Education
  PE & PT
  2011/05/09
 REF
  Public Education Funding & Resources
  PE & PT
  2001/06/27
 REF
  Basics of Public Education  
  PE & PT
  2001/06/27
 REF
  Public Education Clearinghouse Form
  PE & PT
  2001/06/27
 REF   Tools for PSAPs to use when working with App Providers
  PSAP  Operations   2014/05/13





WIRELESS 9-1-1 INTEGRATION DOCUMENTS

 57-001  Wireless E9-1-1 Overflow, Default and Diverse Routing  Standard & A PSAP Managers’ Guide to GIS & Wireless    9-1-1
  PSAP  Operations 
  2004/11/18
 57-002  E9-1-1 Wireless Maintenance Call Routing & Testing  Validation Standard     including Call Routing & Testing  Validation Worksheet & Sample Non-Disclosure Agreement
  PSAP  Operations 
  2007/06/09
 57-501  Wireless Phase I & II Features and Functions Information  Document
  PSAP  Operations 
  2003/01/20
 57-502  Wireless Phase I/II Planning and Implementation Checklist  and Modules Information Document including Service  Agreements
  PSAP  Operations 
  2004/05/24
 60-601  Model Baseline Guidelines for Drafting Statutes or Rules  Associated with Prepaid Wireless Service and 9-1-1  Emergency Service Fees Information Document
  Regulatory/  Legislative
  2008/09/24
 APCO-NENA ANS 1  105 2-2015   Standard for Telecommunicator Emergency Response
 Taskforce (TERT) Deployment   (ANSI accredited)
  National Joint  TERT Initiative
  2015/07/17

  Questions? Please contact NENA's Committee Resource Manager.

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