NENA Standards & Other Documents

Share |

NENA, an ANSI-accredited Standards Developer, produces several classes of documents that are published by NENA as an information source for the industry. Documents are filed under their respective Committee.

NENA reserves the right to revise the documents for any reason including, but not limited to, conformity with criteria or standards promulgated by various regulatory agencies, utilization of advances in the state of operational techniques or services described herein. Be advised that drafts of NENA documents during development phases are not legitimate for use to support business claims of NENA compliance for procedures, processes, and/or products.

It is possible that certain federal, state or local regulations may restrict or require modification of the recommendations contained in this document. Therefore, these document should not be the only source of information used. NENA members are advised to contact their legal counsel to ensure compatibility with local requirements.

By using these documents, the user agrees that NENA will have no liability for any consequential, incidental, special, or punitive damages arising from use of the document.

Finding NENA Standards and Documents

You may scroll down or click here to see a list of all NENA Standards & Documents
If you know the Document number or name you may use the Search Box in the upper left margin

Questions? Please contact NENA's Committee Resource Manager.

About NENA Committees

NENA Committees that develop Standards, Recommendations, and Other Documents are organized into the following functional areas. Click a committee name below to learn more about that individual committee, join associated working groups, and more.

NENA Registry System

When developing and deploying technical standards which employ enumerations, or lists of values, where the enumeration or lists can reasonably be expected to change over time as new technology, vendors, service providers or other stakeholders evolve, a known stable way to maintain the current acceptable values in the enumeration or list is required. The values in the enumeration or list are called a registry.

Administrative Documents

Archived Documents

NENA maintains a document archive for research and historical purposes.
The user is cautioned to note the date of these documents, and recognize that more current information may be available.

#All NENA Standards

Doc Number	Doc Name	Committee	Approved Date
	ACCESSIBILITY DOCUMENTS
APCO/NENA ANS 3.105.1-2015 (originally NENA 52-001 & 52-003)	Minimum Training Standard for TDD/TTY Use in the Public Safety Communications Center (ANSI Approved)	Accessibility	2015/02/24
NENA-STA-035.2-2018 (originally 52-002)	Managers Guide to the ADA Title II: Direct Access	Accessibility	2018/11/15
52-501	TTY Phone Pals Program Operational Information Document	Accessibility	2004/07/29
NENA-INF-013.2-2015 (originally 52-502)	Video Relay Service & IP Relay Service PSAP Interaction Information Document	Accessibility	2015/06/27

	PSAP EQUIPMENT & SYSTEMS DOCUMENTS
NENA-STA-027.3-2018 (originally 04-001)	Recommended Generic Standards for E9-1-1 PSAP Equipment (ANSI Approved)	Agency Systems	2018/07/02
NENA-STA-026.5-2016 (originally 04-002)	PSAP Master Clock Standard (ANSI Approved)	Agency Systems	2016/12/21
04-003	Generic Standards E9-1-1 ISDN PSAP Equipment Utilizing Basic Rate Interface (BRI) ARCHIVED 01/24/2017	Agency Systems	1999/05/01
NENA-STA-028.2- 2018 (originally 04- 004)	Generic Standards for E9-1-1 PSAP Intelligent Workstation (IWS) Equipment	Agency Systems	2018/06/16
NENA-INF-029.2-2018 (originally 04-501)	Integrating Applications on Intelligent Workstations Technical Information Document	Agency Systems	2018/08/12
NENA-INF-024.2-2018 (originally 04-502)	E9-1-1 PSAP Site Characteristics Technical Information Document	Agency Systems	2018/02/14

	DATA STRUCTURES DOCUMENTS (including NG9-1-1)
NENA STA-015.10-2018 (Originally 02-010)	NENA Standard Data Formats for E9 1 1 Data Exchange & GIS Mapping	Data Structures	2018/08/12
NENA-STA-006.1-2018	NENA Standard for NG9-1-1 GIS Data Model	Data Structures	2018/06/16
02-501	Wireless (Pre-XML) Static and Dynamic ALI Data Content Information Document	Data Structures	2006/10/16
02-503	XML Namespaces Information Document	Data Structures	2007/02/23
04-005	ALI Query Service Standard		2006/11/21
NENA-STA-012.2-2017 (originally 71-001)	NG9-1-1 Additional Data Standard	Data Structures	2017/12/21
NENA-STA-004.1-2014	NENA Next Generation United States Civic Location Data Exchange Format (CLDXF)	Data Structures	2014/03/23
NENA-STA-008.2-2014 (originally 70-001)	NENA Registry System (NRS) Standard	Data Structures	2014/10/06
NENA/APCO-INF-005	NENA/APCO Emergency Incident Data Document Information Document	Agency Systems	2014/01/08

	DATA MANAGEMENT DOCUMENT (including NG9-1-1)
02-011	Data Standards For Local Exchange Carriers, ALI Service Providers & 9-1-1 Jurisdictions	Data Management	2012/05/12
02-013	Data Standards for the Provisioning and Maintenance of MSAG Files to VDBs and ERDBs *No further updates to be made*	Data Management	2008/06/07 Reviewed 9/12/2014
02-014	GIS Data Collection and Maintenance Standards	Data Management	2007/06/17
02-015	Standard for Reporting and Resolving ANI/ALI Discrepancies and No Records Found for Wireline, Wireless and VoIP Technologies	Data Management	2009/06/06
02-502	NENA Company ID Registration Service Information Document	Data Management	2008/11/12
06-001	Standards for Local Service Provider Interconnection Information Sharing	Data Management	2004/08/01
71-501	Synchronizing Geographic Information System Databases with MSAG & ALI Information Document	Data Management	2009/09/08
71-502	An Overview of Policy Rules for Call Routing and Handling in NG9-1-1 Information Document	Data Management	2010/08/24
NENA-INF-011.1-2014	NENA NG9-1-1 Policy Routing Rules Operations Guide	Data Management	2014/10/06
NENA-INF-014.1-2015	NENA Information Document for Development of Site/Structure Address Point GIS Data for 9-1-1	Data Management	2015/09/18
NENA-STA-003.1.1-2014	NENA Standard for NG9-1-1 Policy Routing Rules	Data Management	2014/12/01
NENA-REQ-002.1-2016	NENA Next Generation 9-1-1 Data Management Requirements	Data Management	2016/03/10
NENA-STA-005.1.1- 2017	NENA Standards for the Provisioning and Maintenance of GIS data to ECRF and LVFs	Data Management	2017/08/10
NENA-INF-027.1-2018	NENA Information Document for Location Validation Function Consistency	Data Management	2018/08/12

	MULTI LINE TELEPHONE SYSTEM (MLTS) and PRIVATE BRANCH EXCHANGE (PBX) DOCUMENTS
03-502	Trunking for Private Switch 9-1-1 Service Information Document	Interconnection & Security	2003/04/11
06-003	Private Switch (PS) E-9-1-1 Database Standard	Data Management	2004/08/01
06-502	Industry Common Mechanisms for MLTS E9-1-1 Caller Location Discovery and Reporting Information Document	Data Management	2008/10/25

	NETWORK DOCUMENTS
03-002	NENA Standard for the Implementation of Enhanced MF Signaling, E9-1-1 Tandem to PSAP *No further updates to be made - reference only*	911 Core Services	2007/01/17
03-003	Implementation of Inter-Networking, E9-1-1 Tandem to Tandem Reference	911 Core Services	2000/02/01
03-004	E9-1-1 Functional Entity Model Standard	911 Core Services	2008/01/19
03-005	Generic Requirements for an E9-1-1 SR *ARCHIVED*	911 Core Services	2004/01
03-006	E9-1-1 Call Congestion Management Standards	911 Core Services	2003/03/06
03-008	E9-1-1 Default Assignment and Call Routing Functions Standard	911 Core Services	2008/01/19
03-501	Network Quality Assurance Information Document	911 Core Services	2005/10/03
03-503	SS7 Guidelines for Wireline and VoIP Emergency Services Gateway Interconnection to 9-1-1 Selective Routers Information Document NO FURTHER UPDATES***	911 Core Services	2005/10/2 Reviewed 9/12/2014
03-504	PSAP Call Back to All 9-1-1 Callers, Combating Wireless E911 Fraud and Mobile Emergency Service (E911M) Information Document ***ARCHIVED***	911 Core Services	2005/10/20
03-506	E9-1-1 Voice Circuit Requirements, Providing a P.01 Grade of Service Information Document	911 Core Services	2007/04/13
03-507	ESQK Guidelines for VoIP to E9-1-1 Connectivity Information Document	911 Core Services	2009/03/09
03-508	Impacts of Using a Common Trunk Group to Carry Calls of Multiple Service Types into a Legacy Selective Router Information Document	911 Core Services	2010/03/15
03-509	Femtocell and Universal Mobile Access (UMA) Information Document and UMA Appendix	911 Core Services	2011/01/27
05-001	Standard for the Implementation of the Wireless Emergency Service Protocol E2 Interface	911 Core Services	2003/12/02
05-501	SS7 Guidelines for MSC to Selective Router Connectivity Information Document	911 Core Services	2002/10/16 Reviewed 9/12/2014
NENA-INF-002.1-2012	The Effect of Mass Calling Events on Legacy SR to PSAP Trunking Information Document	911 Core Services	2012/08/28
NENA INF-018.1-2017	NENA Non Mobile Wireless Service Interaction Information Document	911 Core Services	2017/02/16

	NG9-1-1 TRANSITION PLANNING DOCUMENTS
NENA-INF-008.2-2014 (originally 77-501)	NG9-1-1 Transition Plan Considerations Information Document	Agency Systems	2013/11/20

	SECURITY DOCUMENTS
04-503	Network/System Access Security Information Document	System Security & Resiliency	2005/12/01
75-001	Security for Next-Generation 9-1-1 Standard (NG-SEC) Portions of this document are appropriate for E9-1-1 as well.	System Security & Resiliency	2010/02/06
75-502	Next Generation 9-1-1 Security Audit Checklist Information Document Portions of this document are appropriate for E9-1-1 as well.	System Security & Resiliency	2011/12/14
NENA-INF-015.1-2016	NENA NG9‑1‑1 Security Information Document Portions of this document are appropriate for E9-1-1 as well.	System Security & Resiliency	2016/12/08
NENA-INF-023.1-2017	NENA Call Blocking Information Document	PSAP Logistics	2017/11/02

	VOICE OVER INTERNET PROTOCOL (VoIP) DOCUMENTS
08-001	Interim VoIP Architecture for Enhanced 9-1-1 Services (i2) Standard	911 Core Services	2010/08/11
08-503	VoIP Characteristics Information Document	911 Core Services	2004/06/10
08-504	VoIP Standards Development Organization Information Document	911 Core Services	2004/06/08
57-503	Procedures for Notification of ERDB & VPC Operators of ESN Changes by 9-1-1 Administrator Information Document	PSAP Logistics	2008/01/08
58-502	VoIP Funding and Regulatory Issues Information Document	PSAP Logistics	2006/06/06

	NEXT GENERATION 9-1-1 (NG9-1-1) DOCUMENTS
08-002	Functional and Interface Standards for NG9-1-1	911 Core Services	2007/12/18
NENA-STA-010.2-2016 (originally 08-003)	Detailed Functional and Interface Standards for the NENA i3 Solution NENA Registry System (v2 schemas are shown under "i3-v2-xml-schemas" ***Update In Progress***	911 Core Services	2016/09/10
08-501	Interface between the E9-1-1 Service Provider Network and the Internet Protocol (IP) PSAP Information Document	911 Core Services	2004/06/15
08-502	E9-1-1 Requirements Information Document	911 Core Services	2004/07/23
08-505	Methods for Location Determination to Support IP-Based Emergency Services Information Document	911 Core Services	2006/12/21
NENA-INF-016.2-2018 (originally 08-506)	Emergency Services IP Network Design Information Document	911 Core Services	2018/04/05
08-751	NENA i3 Requirements Document	911 Core Services	2006/09/28
08-752	Location Information to Support IP-Based Emergency Services Requirements Document	911 Core Services	2006/12/21
57-750	NG9-1-1 System and PSAP Operational Features and Capabilities Requirements Document	PSAP Logistics	2011/06/14
73-501	Use Cases & Suggested Requirements for Non-Voice- Centric Emergency Services Information Document	911 Core Services	2011/01/11
NENA-INF-003.1-2013	Potential Points of Demarcation in NG9-1-1 Networks Information Document	911 Core Services	2013/03/21
NENA-REF-010.2-2019 (originally NENA-INF-006)	NG9-1-1 Go To Handbook	Communications	2019/05/07
NENA-INF-009.1-2014	Requirements for a National Forest Guide Information Document	911 Core Services	2014/08/14
NENA/APCO-REQ-001.1.2-2018	NENA/APCO NG9-1-1 PSAP Requirements Document (ANSI	Agency Systems	2018/04/05
NENA-STA-019.1-2018	NG9-1-1 Call Processing Metrics Standard (ANSI Approved)	Agency Systems	2018/07/02

	NON-TRADITIONAL DOCUMENTS
07-501	Future 9-1-1 Models Information Document ARCHIVED 20150922		20 04/06/01
07-502	Non-Traditional Communications for E9-1-1 Information Document ARCHIVED 20150922		2001/03/20
07-503	Network Interfaces for E9-1-1 and Emerging Technologies Information Document ARCHIVED 20150922		2002/09/11
07-504	Automatic Collision Notification & Vehicle Telematics Information Document *No further updates to be made - reference only*		2007/06/01
	Vehicle Emergency Data Set, Advanced Automatic Crash Notification (AACN) Joint APCO/NENA Data Standardization Working Group, Version 3.0.		2012/04/13

	PSAP LOGISTICS
56-003	Minimum Standards for Emergency Telephone Notification Systems	PSAP Logistics	2004/06/12
56-503	Wide Area / Statewide Emergency Notification Systems Information Document	PSAP Logistics	2006/06/06
NENA-INF-039.2-2018 (originally 56-506)	N ENA Public Safety Answering Point Site Selection Criteria Operations Information Document	PSAP Logistics	2018/08/17
NENA-STA-007.1 (originally 54-002)	Hearing Standards for Public Safety Telecommunicators	PSAP Logistics	2014/06/14
NENA-INF-037.1-2019	NENA PSAP Task Overload Management Information Document	PSAP Logistics	2019/01/20

	PSAP LOGISTICS - CONTINGENCY PLANNING
NENA-INF-017.3-2018	PSAP Disaster & Contingency Plans Model Recommendation	PSAP Logistics	2018/09/28
NENA-STA-009.2-2015 (originally 53-002)	Mutual Aid Standard/Model Recommendation	PSAP Logistics	2015/05/07
NENA-INF-019.2-2016 (originally 53-501 & 53-502)	Hazard and Vulnerability Analysis Information Document	PSAP Logistics	2016/09/10
NENA-INF-020.2-2017 (originally 53-503)	PSAP Survivability Information Document	PSAP Logistics	2017/01/12
NENA-INF-026.2- 2018 (originally 53 504)	Drills and Exercises Information Document	PSAP Logistics	2018/04/05
NENA-INF-012.2-2015 (originally 53-506)	Inter-Agency Agreements Model Recommendations Information Document	PSAP Logistics	2015/01/08
NENA-INF-025.2-2017 (originally 53-507)	Virtual PSAP Management Information Document	PSAP Logistics	2017/12/21
APCO-NENA-ANS 1- 102- 2-2010 (originally 53-505)	APCO-NENA Service Capability Criteria Rating Scale Information Document (ANSI Approved)	PSAP Logistics	2010/07/28
NENA-INF-010.2-2018	NENA Succession Planning Information Document	PSAP Logistics	2018/05/24

	PSAP OPERATIONS - HUMAN RESOURCES
54-001	Communications Center/PSAP Daily Personnel Operations Model Recommendation	PSAP Operations	2004/11/18
54-002	See NENA-STA-007.1	PSAP Operations	2014/06/14
NENA-REF-004.3-2017 (originally 54-501)	NENA Resource List for Human Resources Information as well as PSAP Staffing Guidelines Report & Staffing Worksheet	PSAP Operations	2017/05/30
54-750	Human Machine Interface & PSAP Display Requirements	PSAP Operations	2010/10/20
NENA-STA.001.1-2013	Suicide Prevention Standard	PSAP Operations	2013/06/15
NENA-STA.002.1-2013	9-1-1 Acute/Traumatic and Chronic Stress Management Standard	PSAP Operations	2013/08/05
NENA-REF-001-2003	PSAP Staffing Guidelines Report & Staffing Worksheet	PSAP Operations	2003/08/01

	PSAP OPERATIONS - STANDARD OPERATING PROCEDURES
56-001	Guidelines For Minimum Response To Wireless 9-1-1 Calls ***Update In Progress***	PSAP Operations	2004/11/18
NENA-STA-038.3.1-2018 (originally 56-002)	NENA Standard For NORAD/FAA Notification: Airborne Events	PSAP Operations	2018/08/17
NENA-STA-037.2-201X (originally 56-004)	TTY/TDD Communications Standard Operating Procedure Model Recommendation	PSAP Operations	2018/08/17
56-005	Call Answering Standard/Model Recommendation ***Update In Progress***	PSAP Operations	2006/06/10
56-006	Emergency Call Processing Protocol Standard ***Update In Progress***	PSAP Operations	2008/06/07
56-007	Pipeline Emergency Operations Standard/Model Recommendation	PSAP Operations	2010/11/11
56-501	Silent or Hang-Up 9-1-1 Calls for Service Information Document ***Update In Progress***	PSAP Operations	2002/08/23
56-505	Guidelines for Handling Calls Regarding Missing and Exploited Children Information Document	PSAP Operations	2007/05/22
NENA-STA-013.2-2016 (originally 56-507)	PSAP & Railroad Interaction Standard (ANSI Approved)	PSAP Operations	2016/03/31
NENA-INF-022.2-2017 (originally 56-508)	Protocol for Handling Calls Regarding Human Trafficking Information Document	PSAP Operations	2017/07/13
56-509	NENA/APCO Best Practices Model for Third Party Emergency Medical Dispatch Services and PSAPs Information Document	PSAP Operations	2011/06/13
NENA-INF-001.1-2012	Social Networking in 9-1-1 PSAPs Information Document	PSAP Operations	2012/08/08
NENA-INF-004.1.2-2018	Operational Impacts of Devices and Sensors Information Document	PSAP Operations	2018/08/17
NENA-INF-007.1-2013	Handling Text-to-9-1-1 in the PSAP Information Document	PSAP Operations	2013/10/09
APCO/NENA ANS 1 .107.1-‐2015	Standard for the Establishment of a Quality Assurance and Quality Improvement Program for Public Safety Answering Points (ANSI Approved)	PSAP Operations	2015/04/02
	RECOMMENDED BEST PRACTICES FOR SUPPLEMENTAL 9-1-1 LOCATION DATA This document was developed by NENA, the National Association of State 911 Administrators (NASNA), and the Industry Council for Emergency Response Technologies (iCERT), in cooperation with the National 9-1-1 Program.	PSAP Operations	2019 FEB

	PUBLIC EDUCATION & PSAP TRAINING
REF	SMS Text to 9-1-1 Resources	Communications	2014/05/14
NENA-REF-002.2-2014	PSAP Interim Text to 9-1-1 Support Documents	Communications	2014/12/02
NENA-REF-003.1-2015	NENA Recommended Public Education Plan for Interim SMS Text-to-9-1-1	Communications	2015/03/31
REF	NENA Recommended NG9-1-1 Public Education Plan for Elected Officials and Decision Makers What is the Future of 9-1-1 - PowerPoint for Elected Officials & Decision Makers Brochure for NENA - NG Generic Sample Governors Goals Brochure from NCTCOG	Communications	2013/09/24
REF	Wireless 9-1-1 Consumer Education	Communications	2011/05/09
REF	Number Portability Consumer Education	Communications	2011/05/09
REF	Public Education Funding & Resources	Communications	2001/06/27
REF	Basics of Public Education	Communications	2001/06/27
REF	Public Education Clearinghouse Form	Communications	2001/06/27
REF	Tools for PSAPs to use when working with App Providers Questionnaire PowerPoint	PSAP Operations	2014/05/13

	WIRELESS 9-1-1 INTEGRATION DOCUMENTS
57-001	Wireless E9-1-1 Overflow, Default and Diverse Routing Standard & A PSAP Managers’ Guide to GIS & Wireless 9-1-1	PSAP Operations	2004/11/18
57-002	E9-1-1 Wireless Maintenance Call Routing & Testing Validation Standard including Call Routing & Testing Validation Worksheet & Sample Non-Disclosure Agreement	PSAP Operations	2007/06/09
57-501	Wireless Phase I & II Features and Functions Information Document	PSAP Operations	2003/01/20
57-502	Wireless Phase I/II Planning and Implementation Checklist and Modules Information Document including Service Agreements	PSAP Operations	2004/05/24
60-601	Model Baseline Guidelines for Drafting Statutes or Rules Associated with Prepaid Wireless Service and 9-1-1 Emergency Service Fees Information Document	Regulatory/ Legislative	2008/09/24
APCO-NENA ANS 1 105 2-2015	Standard for Telecommunicator Emergency Response Taskforce (TERT) Deployment (ANSI Approved)	National Joint TERT Initiative	2015/07/17