ENP Study Guide Version 6.1

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Sitting for any examination is sometimes equivalent to going to the dentist.  Recognizing that, the NENA Institute Board has collaborated with Professional Testing Corporation , who administers the ENP Examination, to offer a 50-question practice test intended to familiarize those about to take the ENP examination with an electronic test-taking experience. 

The practice test is weighted in much the same manner as the full ENP Examination.  At the completion of the practice test, a score will be given, but it should not necessarily be interpreted as an indicator of the likelihood of attaining a passing score.

The intent is to experience electronic test-taking in the same format as the ENP Examination, and to answer questions weighted similarly to the Operations and Management portions of the ENP Examination as found in the Body of Knowledge.

The practice test is offered as a "bundled” product along with the ENP Reference Manual, or as a free-standing product if you are not interested in purchasing the ENP Reference Manual.  The bundled package combining the ENP Reference Manual and the Practice Test is available from NENA for $100.  Individually, the ENP Reference Manual is available for $50 and the Practice Test for $75.  

Blue and Black lanyards are breakaway; White is standard.

The NENA Institute Board has collaborated with Professional Testing Corporation , who administers the ENP Examination, to offer a 50-question practice test intended to familiarize those about to take the ENP examination with an electronic test-taking experience. 

The practice test is weighted in much the same manner as the full ENP Examination.  At the completion of the practice test, a score will be given, but it should not necessarily be interpreted as an indicator of the likelihood of attaining a passing score. The intent is to experience electronic test-taking in the same format as the ENP Examination, and to answer questions weighted similarly to the Operations and Management portions of the ENP Examination as found in the Body of Knowledge.

Additional shipping charges will apply for international shipping outside of North America. Please call 202.466.4911 for rates and options.


Paying by check? Items will ship upon receipt and processing of payment.

Click for Course Description

Throughout our careers, we all deal with situations and people that affect us negatively. Over time, we may become apathetic and our compassion may become masked by callousness. Allowing this attitude to fester can lead to failures in both our professional and personal lives. 

In this webinar, we will explore one of the forgotten laws of leadership that can transform an entire organization. By developing an understanding that  leadership comes at all levels of an organization, whether you are middle management, the CEO, or the new employee, applying this principle correctly will help you grow as a leader. If you already have those calluses forming in your professional life, you can use this principle to start shaving off those layers. 

Purchase now and receive on-demand access to the webinar. Web-access details will be provided via email after purchase.

Consolidation, changing and evolving technology, and Next Generation 9-1-1 requirements all impact your PSAP's infrastructure and space requirements. Overlay building code requirements and guidelines, and the task of designing or remodeling your 9-1-1 center can become more than a little daunting. Join us for an hour-long, interactive presentation to learn about:

• Balancing flexibility with cost– determining where to spend limited construction dollars,
• The difference between code requirements and guidelines– how to assess which guidelines apply to your center,
• Site selection and redundancy– where are the hidden costs, and
• LEED/Green Building design requirements– do they make sense for a PSAP.

Can't attend on the 29th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Webinar Access Info
Dial-in and web-access details will be provided to attendees via email the week of the webinar.

This webinar provides you with a roadmap for establishing a customized, no-cost Quality Assurance (QA) program and Quality Improvement (QI) process in your PSAP. Using the latest ANSI-approved QA/QI standard, we’ll show you everything there is to know about QA, QI, and how they enable your telecommunicators to function at the highest level possible. During this hour-long interactive webinar, you will learn:

• The basics of QA and QI,
• How to implement QA and QI processes – at no cost,
• How to create and use QA/QI forms, and
• How to evaluate call intake and call dispatch for police, fire, and medical events.

Purchase now and receive on-demand access to the webinar. Web-access details will be provided via email after purchase.

How many employees with three to eight years of experience does your center have? Chances are you have them on either end of the spectrum: newbies or veterans. Attend this webinar to learn how you can turn your newbies into veterans and bridge that gap! You'll hear about:

• Strategies for successful employee retention
• Common reasons why people leave
• What line-level personnel can do to have a positive effect on employee retention

Purchase now and receive on-demand access to the webinar. Web-access details will be provided via email after purchase.

Although it has been around for decades, Wireless 9-1-1 can still be confusing or easily misunderstood. This interactive webinar pulls back the curtain and provides 9-1-1 veterans and rookies alike with an understanding of:

• Wireless 9-1-1 call delivery and technology
• Location delivery and technology
• Rebidding
• Advances on the horizon

Purchase now and receive on-demand access to the webinar. Web-access details will be provided via email after purchase.

Get the team together for these hour-long webinars covering all sides of 9-1-1:

And if you can't attend the live broadcast, you'll have access to the 24/7 on-demand archive for each webinar.

Purchase the annual subscription and save more than 50% compared to purchasing each webinar individually!

Webinar Access Info
Dial-in and web-access details will be provided via email the week of the webinar (beginning January 2018). Can't attend the live webinar? The subscription also provides on-demand access to the webinar archive. 

On Demand

The first NENA webinar of 2014 addresses a critical issue faced by anyone who works in the Public Safety Communications industry, no matter what your role or the size of your agency:  Planning for, managing, and moving on from disasters.  

This informative, insightful, and entertaining presentation will address five primary areas of interest related to effective managing of major disasters:

• Disaster planning for communications centers and personnel

• Resources to assist in the planning and response process

• Effective management of the service requests during and after disasters

• The importance of sharing lessons learned with fellows members of the 9-1-1 community

• Relevant standards and resources offered by NENA

Register now and receive on-demand access to the webinar. Web-access details will be provided via email after purchase.

Public safety communications is a rewarding career. The question is are you ready for your next challenge? Do you want to move ahead in your career? Whether you are getting ready to apply or are just looking towards the future, this webinar helps you develop your own personal "to-do" list in preparation for that new position. Attend to learn about:

• Preparing and positioning yourself for advancement
• Resumes, interviewing, and assessments
• Planning and goal setting
• Day-one management "must-knows"

Register now and receive on-demand access to the webinar. Web-access details will be provided via email after purchase.

With rapidly changing technology, new products and services being introduced into the PSAP, and an evolving workforce, change is the order of the day in public safety. In this environment, it is essential that 9-1-1 professionals are equipped with the change management skills necessary to adapt and thrive. Join us for this hour-long interactive presentation where you will:

• Understand why people fear change, and learn how to overcome this obstacle
• Learn about what you and everyone on your team can do to deal with change in their personal and professional lives
• Gain insights about what you can do to be an effective leader and turn your vision for change into reality

This webinar is for all public safety communications employees, from telecommunicator to director. The training will touch on why customer service is necessary and will serve as a guide to improve the individual telecommunicator’s customer service and the center as a whole. It will focus on our customers: the citizens, public safety responders, and our coworkers. Helpful tips will be shared, including strategies for internal changes that can be made to positively affect customer service performance. Get the team together for this hour-long interactive presentation where you will:

• Understand the importance of customer service and how it determines our overall performance
• Learn a two-step process of writing and implementing a customer service policy
• Gain a toolbox of tips and guidelines to improve customer service performance

Purchase now and receive on-demand access to the webinar. Web-access details will be provided via email after purchase.

Between the crazy world of 9-1-1; the crazy world of home; and all the crazy things in between-- is it any wonder that 9-1-1 center employees are some of the most stressed people on earth? This webinar will feature ideas, techniques, and skills to help you better manage your to-do list; lessen your stress at home and at work; and achieve a balance that will help you achieve success at home and in the center.

Problem employees can be found in every profession. However, in the 9-1-1 center, poor performance and unprofessionalism can negatively affect the entire team and degrade the level of service provided to the public. Without a fair, objective, and consistent method in place for dealing with these situations, you may find yourself unable to resolve problem employee issues, or worse, expose your center to a potential lawsuit.

Join us for this webinar to learn about the steps you can take and procedures you can implement to effectively deal with problem employees and get the most out of your staff. Attendees will come away with a thorough understanding of evaluations, performance improvement plans, and discipline best practices and receive access to sample policies and forms.

This webinar provides centers large and small with the resources needed to overcome those truly challenging days. Through a review of operational tactics and resource management; a list of issues to discuss with your fire, police, and EMS partners; training tips; and expert insights from those who have been there, you'll come away prepared to help your agency successfully handle the busy days...no matter how busy they really are.

Purchase now and receive on-demand access to the webinar. Web-access details will be provided via email after purchase.

No matter what size your agency or company, if your work number is 9-1-1 there are many things you share with your fellow professionals in the public safety communications community.  Long shifts; difficult callers; and a love of coffee are just a few. But the biggest thing we share may be managing, organizing, designing and implementing projects.  
 
From the implementation of a new CAD or radio system, to the construction of your agency's new center, nearly every agency is involved with projects large and small on an almost a constant basis.  Sadly, most directors, managers, and supervisors are put into the role of Project Manager or Lead with little or no training or support for that vital process.  As a result, deadline slips, scope creeps, and change orders blossom.  (Don't worry, we will define those terms for you.) 
 
In this informative, entertaining, and dynamic webinar presentation, you will learn some of the basics of how to ensure your project is a success.  By outlining successful (and not so successful) experiences; general project management guidelines from a public safety prospective, and resources available to assist any emergency professional, Jim Lake and Christopher Carver of NENA's Education Advisory Board will help you to ensure that you experience better results - whether it is a $10,000 or a $10,000.000 project.  

Purchase now and receive on-demand access to the webinar archive. Web-access details will be provided via email after purchase.

On Demand

With the nation's four major wireless carriers committed to making text-to-9-1-1 available to PSAPs in May of this year, 9-1-1 Authority and PSAP personnel need to understand this new service from both the technological and operations perspectives. Attend this hour-long webinar for a can't-miss primer on the issue, with discussion focusing on:

• Why text-to-9-1-1 is needed now
• Why SMS is being used and why it is "interim"
• How, generally, SMS text-to-9-1-1 can be expected to work
• PSAP training and public education
• Implementation planning and considerations
• How to request service from carriers
• Testing
• Ongoing operations

Purchase now and receive on-demand access to the webinar. Web-access details will be provided via email after purchase.