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10/23/2016 » 10/27/2016
2016 Florida NENA Fall Conference

10/24/2016 » 10/26/2016
Nebraska NENA Chapter Conference

#WebinarWednesday - Securing Your PSAP Against Cyber Threats

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Webinar: Customer Service: Takes Seconds, Saves Minutes®

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Customer Service: Takes Seconds, Saves Minutes®

This webinar is for all public safety communications employees, from telecommunicator to director. The training will touch on why customer service is necessary and will serve as a guide to improve the individual telecommunicator’s customer service and the center as a whole. It will focus on our customers: the citizens, public safety responders, and our coworkers. Helpful tips will be shared, including strategies for internal changes that can be made to positively affect customer service performance. Get the team together for this hour-long interactive presentation where you will:

  • Understand the importance of customer service and how it determines our overall performance
  • Learn a two-step process of writing and implementing a customer service policy
  • Gain a toolbox of tips and guidelines to improve customer service performance

Purchase now and receive on-demand access to the webinar. Web-access details will be provided via email after purchase.

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