Quality Assurance & Improvement: Establishing a QA Program
Using the New NENA/APCO ANSI Standard
This webinar provides you with a
roadmap for establishing a customized, no-cost Quality Assurance (QA) program and
Quality Improvement (QI) process in your PSAP. Using the latest ANSI-approved QA/QI
standard, we’ll show you everything there is to know about QA, QI, and how they
enable your telecommunicators to function at the highest level possible. During
this hour-long interactive webinar, you will learn:
- The basics of QA and QI,
- How to implement QA and QI
processes – at no cost,
- How to create and use QA/QI forms,
- How to evaluate call intake and
call dispatch for police, fire, and medical events.
Purchase now and receive on-demand access to the webinar. Web-access details will be provided via email after purchase.