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11/7/2016 » 11/9/2016
WY APCO/NENA Annual Conference

11/14/2016 » 11/18/2016
Center Manager Certification Program - Alexandria, VA

Products: Webinars
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Webinar - Quality Assurance & Improvement

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Quality Assurance & Improvement: Establishing a QA Program Using the New NENA/APCO ANSI Standard

This webinar provides you with a roadmap for establishing a customized, no-cost Quality Assurance (QA) program and Quality Improvement (QI) process in your PSAP. Using the latest ANSI-approved QA/QI standard, we’ll show you everything there is to know about QA, QI, and how they enable your telecommunicators to function at the highest level possible. During this hour-long interactive webinar, you will learn:

  • The basics of QA and QI,
  • How to implement QA and QI processes – at no cost,
  • How to create and use QA/QI forms, and
  • How to evaluate call intake and call dispatch for police, fire, and medical events.


Purchase now and receive on-demand access to the webinar. Web-access details will be provided via email after purchase.

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